The defect
Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
The risk
A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
The remedy
The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Lincoln Nautilus | 2024 |
Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Lincoln Nautilus | 2024 | 22 | 7 |
Other equipment recalls in 2025
110 of the 891 recall campaigns reported to NHTSA in 2025 concerned the equipment; Ford Motor Company filed 737 campaigns in all.
| 25V910000 23 Dec 2025 | Spartan Fire, LLC |
| 25V909000 23 Dec 2025 | Altec Industries, Inc. |
| 25V847000 9 Dec 2025 | Jayco, Inc. |
| 25V820000 26 Nov 2025 | Altec Industries, Inc. |
| 25V819000 25 Nov 2025 | General Motors, LLC |
| 25V815000 25 Nov 2025 | General Motors, LLC |
| 25V814000 24 Nov 2025 | Pleasant Valley Teardrop Trailers LLC |
| 25V801000 20 Nov 2025 | Mack Trucks, Inc. |
NHTSA recalls (public domain) · all recalls of 2025