Problems owners report
Complaints filed with NHTSA about the 2024 Mazda CX-90, by the system named in each complaint. One complaint can name several.
- Steering190
- Engine51
- Electrical system40
- Unknown or other38
- Forward collision avoidance36
- Power train31
- Vehicle speed control17
- Lane departure16
- Service brakes16
- Fuel/propulsion system16
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 11 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
New York safety inspections
At its first New York inspection the 2024 Mazda CX-90 failed the safety check 0.40% of the time — 25% less often than the average 2024 passenger car (0.53%). Median odometer at inspection: 8,274 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
In New Zealand
115 2024 cars are on the New Zealand register.
NZ Transport Agency Waka Kotahi, Motor Vehicle Register (March 2026) · CC BY 4.0
Crash-test ratings
NHTSA 5-star results for 2 variants; 2 of 2 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2024 Mazda CX-90-MHEV SUV AWD | ★★★★★ | 15.5 % |
| 2024 Mazda CX-90-PHEV SUV AWD | ★★★★★ | 12.7 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard
- Lane departure warning
- Standard
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 2 variants: combined 9.3–9.5 L/100 km (about 25 mpg US), CO₂ 216–222 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| CX-90 4WD · Sport utility vehicle: Standard · Regular gasoline | 9.9 | 8.4 | 9.3 |
| CX-90 4WD (High Power) · Sport utility vehicle: Standard · Premium gasoline | 10.3 | 8.5 | 9.5 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
10 Transport Canada recalls for the 2024 Mazda CX-90.
| 2025447 2 Sept 2025 | Fuel System Issue: On certain vehicles, an incorrect fuel level may be displayed on the instrument cluster. As a result, the driver may be unaware of how much fuel is in … |
| 2024656 1 Nov 2024 | High Voltage Issue: On certain vehicles, a problem with the inverter software could cause the vehicle to enter a fail-safe mode. If this happens, there could be a loss of … |
| 2024659 31 Oct 2024 | Electrical Issue: On certain vehicles, there could be a software problem with the dash electrical supply unit. As a result, the windshield defroster, the seat belt remin… |
| 2024657 31 Oct 2024 | Engine Issue: On certain vehicles, software problems with the powertrain control module (PCM) and engine control module (ECM) could cause the vehicle to enter a fail… |
| 2024658 31 Oct 2024 | High Voltage Issue: On certain vehicles, software problems with the powertrain control module (PCM) and battery energy control module (BECM) could cause the engine not to … |
| 2024281 16 May 2024 | Brakes Issue: On certain vehicles, a software problem could cause the Automatic Emergency Braking system (AEB) to falsely detect an obstacle and activate when it is … |
| 2024018 18 Jan 2024 | Steering Issue: On certain vehicles, there may be a problem with the steering gear. As a result, there could be a sudden change in steering feel and an increase in ste… |
| 2023580 26 Oct 2023 | Powertrain Issue: On certain plug-in hybrid (PHEV) models, a software problem could cause the vehicle to enter a fail-safe mode without warning and cause a loss of power… |
| 2023579 26 Oct 2023 | Visual System Issue: On certain vehicles, a software problem could cause the rearview camera image to flicker or not to appear on the display. Canadian regulations require … |
| 2023436 4 Aug 2023 | Lights And Instruments Issue: On certain vehicles, the vehicle may make a reverse warning sound when the gear selector is in a position other than reverse. As a result, the vehicles … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The engine may not restart after the idling stop feature (i-stop) turns off the engine due to a software issue.
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 vehicles. The powertrain control module (PCM) and engine control modules (ECM) software may cause malfunction indicator lights to illuminate and a loss of drive power.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The brakes may activate suddenly due to the automatic braking system falsely detecting certain objects while driving.
Mazda North America Operations (Mazda) is recalling certain 2024 CX-90 vehicles. An assembly issue with the worm gear in the steering system may result in a sudden loss of power steering assist.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mazda told its dealers about the 2024 Mazda CX-90: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011141 | Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. |
| 11011140 | When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. |
| 11011138 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\". |
| 11011135 | Some customers may experience the audio sound pausing when the engine restarts after i-stop operation under the following situations. The symptoms are caused by an improper part installation in the audio amplifier. A voltage drop error detection of the power source may be too sensitive. |
| 11010995 | The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. |
| 11010993 | Some vehicles may exhibit misalignment (in any direction) between the rear end of the front door glass run-channel (1) and the front end of the rear door glass run-channel (2). |
| 11010989 | Some customers may complain that the heater does not work properly and that a warning about a hybrid abnormality appears on the Instrument Cluster. Upon inspection, the vehicle may have DTC P0AA6:00 (High voltage insulation malfunction: Decrease in vehicle insulation resistance) stored in memory. This may be caused by an internal meltdown of the water heater. To eliminate this concern, the water heater heat dissipation performance has been enhanced. |
| 11010988 | Some vehicles may exhibit a loud vibration noise when the electric A/C compressor is operating. Due to processing variation of the counter-balance bushing (a weight to balance eccentric rotation) installed in the electric compressor, some of the bushing strongly interferes with the shaft, resulting in the humming noise. To eliminate this concern, the machining accuracy of the counter-balance bushing has been improved. |
| 11010987 | Some customers may experience a chatter (metallic knocking) noise from the underbody area when driving on rough roads. This may be caused by the contact between overlapping sections of the exhaust system insulators (Front No.1 and No.2) due to vibration. There is no mass production change planned. |
| 11009657 | The right-side hood strut features a two-step mechanism for opening and closing. The first step is for general, the second step is for service mode. When you open the hood, after completing the hood in service mode, the stay damper might rattle because it loses internal pressure support to the hoodfender- strut system. This is normal operation and not a sign of any malfunction, no parts should be replaced. |
| 11009656 | This Parts Flash replaces Parts Flash 24-01R1 dated September 19, 2024. Due to a manufacturing change, the CX-70 and CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. The new/superseded design can be used in place of the old/original design as the coolant hose (D-Code 21-5LX) is no longer needed to be used. Transmission part numbers beginning with supersession level A have had this change. |
| 11009655 | This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure. |
| 11009652 | Some vehicles may experience a transmission warning light on or flashing in the instrument cluster with no DTCs after a full transmission replacement. This will affect the configuration or learning with MDARS. |
| 11009650 | This Service Alert provides information for the following symptoms. Although Battery State of Charge (SOC) is full, Maximum Driving Distance Display shows 1 mile (1 km). Although Battery SOC is full, the vehicle cannot drive using EV mode (using electric motor power only) and will use HEV mode (using both electric power and a gas engine. This is caused by low ambient temperature and low battery temperature. EV mode is suspended until the battery warms up to protect it from degradation and the gas engine will power the vehicle. This is normal operation. If the battery pack is able to warm up, |
| 11009648 | Some customers may experience a grunt or grind noise when the transmission shifts from 1st gear to 2nd gear. The grunt-type noise is produced during the 2nd gear engagement. This issue will not affect the driveability or reliability of the vehicle. The vehicle is safe to drive. It is OK to release the vehicle back to the customer. |
| 11009646 | Some vehicles may exhibit poor hands-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a CX-90 equipped with hands-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands-free liftgates optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7-pin connector socket, the right side is the most ideal for hands-free operation. For safety, be extra careful performing the kicki |
| 11009645 | Some customer may experience any of the following: Multiple Warning Lights On Infotainment center display blank Engine no start unless the key transmitter is placed near the start button Interior lights do not illuminate DTC P2507:00 - PCM, PCM POWER SYSTEM: (LOW INPUT) stored. DTC U0156:00 - PCM, CAN communication system, Communication error with CMU (Connectivity Master Unit). This may be caused by Fuse F1 not fully seated (poor terminal tension) or a poor ground connection at the front harness connector G03. |
| 11009644 | Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. |
| 11009642 | Due to a manufacturing change, the CX-70/CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. Old design originally required a coolant line running to the top of the bell housing, the new design has omitted the hole and need for the coolant line. The new/superseded design can be used in place of the old/original design and the coolant hose is no longer needed to be used. |
| 11009640 | Mazda Connect Infotainment System. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA11_10014). NOTE: If current version is not 7000C0A-NA11_*****, this TSB is not applicable. NOTE: iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc. Android and Android AutoTM are registered trademarks of Google LLC. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. |
| 11009639 | Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s). |
| 11009638 | Some vehicles may exhibit a rattle noise from the rear end of the rear glass panel on the panorama sunroof. This may be caused by body vibration while driving and slight gaps (1) between the fastener mounting to the headliner and the sunroof frame. To eliminate this concern, the fastener has been modified to restrain the rattling. NOTE: For 2024 CX-90 with a rattle noise in the center of the sunroof (the front glass panel), see TSB 09-010/24 - RATTLE NOISE FROM CENTER OF PANORAMA SUNROOF. |
| 11009633 | Some vehicles may exhibit a rattle noise from the panorama sunroof. This may be caused by: Body vibration while driving and/or outside-temperature changes creating slight gaps between the plastic grommets and the roof reinforcement cover during use. A slight gap between the drip rail and the roof reinforcement, causing interference. To eliminate this concern, the shape of the panorama sunroof unit will be modified. NOTE: If the rattle noise is from rear end of the sunroof (the rear glass panel), refer to TSB 09-045/24 - RATTLE NOISE FROM REAR END OF PANORAMA SUNROOF WHILE DRIVING. This TSB i |
| 11009632 | Some vehicles may exhibit different air temperature coming from the center ventilation grille on the left and right. This is caused by the mixing control of hot and cold air not being correct. To eliminate this concern, the air control unit has been modified to improve the air mixing control by adjusting the vent door's opening angle. |
| 11009631 | Some customers may complain about a delayed response during re-acceleration after deceleration. The delayed response during idle restart after i-stop, just before the vehicle stops, may cause this symptom. To eliminate this concern, the control software of the TCM has been modified. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Momentary increase in steering effort after recall remedy
NHTSA Office of Defects Investigation