Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 23 2023 389 vehicles were involved in crashes on US public roads in which someone died; 2 people died inside them, and 4 of the vehicles rolled over. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2023 Peterbilt 389 failed the safety check 0.21% of the time — 69% less often than the average 2023 passenger car (0.69%). Median odometer at inspection: 117,823 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Recalls in Canada
5 Transport Canada recalls for the 2023 Peterbilt 389.
| 2024161 8 Mar 2024 | Powertrain Issue: On certain trucks, the wiring in the right-hand shift stalk may not be properly connected. As a result, you may not be able to shift the transmission b… |
| 2022592 19 Oct 2022 | Steering Issue: On certain trucks, the tie rod end clamps could crack and loosen. If this happens, the threads on the tie rod end could become damaged and the tie rod … |
| 2022591 17 Oct 2022 | Lights And Instruments Issue: On certain trucks, a software problem could cause the instrument cluster display to freeze while driving. As a result, you may not be able to see certa… |
| 2022470 18 Aug 2022 | Engine Issue: On certain trucks, a problem in the engine control module (ECM) could cause a short circuit. If this happens, the engine could stall and you may not be… |
| 2022410 28 Jul 2022 | Steering Issue: On certain trucks, the steering gear may not have been assembled correctly. As a result, the steering gear could break and cause a loss of steering. … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
PACCAR Incorporated (PACCAR) is recalling certain 2021-2025 Peterbilt and Kenworth vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Please see the recall report for a complete list of models. Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioning.
PACCAR Incorporated (PACCAR) is recalling certain 2021-2024 Peterbilt 365, 367, 389, 535, 536, 537, 548, 567, 579, and 2021-2025 Kenworth T180, T280, T380, T480, T680, T880 and W990 trucks. The right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communication.
PACCAR Incorporated (PACCAR) is recalling certain 2023 Peterbilt 348, 367, 389, 548, 567, and Kenworth T370, T480, T800, T800B, T880, W900B, and W990 vehicles. The tie rod clamps may have been improperly heat-treated, causing them to fail and allowing the tie rods to separate.
PACCAR Incorporated (PACCAR) is recalling certain 2022-2023 Kenworth T680, T880, W990, and Peterbilt 365, 367, 389, 567, and 579 vehicles. The digital display may freeze and not display critical safety information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
PACCAR Incorporated (PACCAR) is recalling certain 2023 Peterbilt 220, 389, 520, 536, 537, 348, 367, 567, 548, 579, and 2023 Kenworth T680, K270, T440, T880, W990, K370, T280, T380, T480, T800, and W900 vehicles. The engine control module (ECM) may experience an internal electrical short-circuit, causing the engine to stall.
PACCAR Incorporated (PACCAR) is recalling certain 2022-2023 Kenworth T170, T270, T280, T370, T380, T440, T470, T480, T680, T800, T880, W900, W990, C500, and 2022-2023 Peterbilt 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, and 579 vehicles. The steering gears may have been assembled incorrectly, which can cause the gears to fracture.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Peterbilt told its dealers about the 2023 Peterbilt 389: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11010926 | Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues. A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied. |
| 11010896 | Fix-As-Fail The window switch fails prematurely due to excessive amperage flowing through the window switch circuit. A new door harness design has been developed to prevent failures. Fix-As-Fail start date is 11/11/2024. |
| 11008570 | FIX-AS-FAIL Updated to include EPA2024 compliant engines. Fuel Filters must be changed before first cleaning. EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Discard any previous versions of E290 procedures always use the most current document from the link in the bulletin. |
| 11008565 | Fix As Fail Approximately 150 chassis built with an Allison 6th Gen 4500 series 6-speed transmission were assembled with the incorrect transmission harness. A procedure to re-pin transmission harness has been developed. Fix-as-Fail start date is 09/18/2024. |
| 11007669 | Bulletin updated to include oil pan drain plug in parts list and incorporated QR code to direct dealers to informational resources for new Programmable Torque Tool. |
| 11005516 | Fix As Fail The height control valve (HCV) rod on vehicles with low air leaf suspensions is prone to toggling over center during rough road conditions. With full suspension articulation, HCV bracket flexes and toggles over center the HCV linkage, which results in either deflated airbags or makes them unable to inflate. Fix-as-fail start date is 07/30/2024. |
| 10252585 | INTERIM Safety Recall Parts are not currently available for this safety recall. This bulletin will be updated once repair parts are available. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the transmission may result in the vehicle becoming disabled after it comes to a stop thereby increasing the risk of crash or injury. A transmission fault will appear on the dash display if communication is lost. |
| 10245635 | Updated procedures and SRT time to include Fuel Filter replacement during cleaning process. Removed in-tank additive references. |
| 10244487 | Incorrect fuel filter drain and replacement procedures on EPA21 MX-11 and MX-13 engines can result in the following: .Debris and contaminants introduced into the high-pressure fuel system. .Denial of warranty claims for injector and/or fuel system faults. .Misfire, rough running, engine knock, and other associated faults and symptoms. Correct fuel filter procedures are outlined in attached service documentation. |
| 10235712 | PACCAR will reimburse customers for the local purchase of in-tank fuel additive for EPA2021 compliant MX engines. This is a one-time reimbursement. Only customers who have received E290 injector cleaning qualify for this reimbursement. See bulletin for limits and purchase tracking requirements. |
| 10235711 | FIX-AS-FAIL Updated procedures and claim filing information. EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Refer to E300 for in-tank additive information. |
| 10235708 | All Model 389X chassis with 7 exhaust pipes need silicone sealant applied |
| 10233380 | RFID (Radio Frequency ID) tags are being added and used to track Non-Test Ready (NTR) trucks to efficiently locate them once they are off the production line, but still on the premises. The tags are left on the trucks which have been sold. |
| 10232161 | Certain Model Year 2021-2024 chassis with PACCAR MX engines and optional fuel filter restriction virtual gauge may display incorrect restriction levels. The virtual gauge will be temporarily disabled until are vised sensor strategy is developed. |
| 10227167 | 34-093 Model 389 78-inch Sleeper 12V Power Port Supplier Change |
| 10227165 | Peterbilt SmartLINQ subscriptions can be renewed online via PACCAR Solutions RemoteDiagnostics web portal. |
| 10225794 | This is a follow-up bulletin to shortage bulletin S017. Parts kits are now available to install the Bendix Side Collision Mitigation Radar system (BlindSpotter) on chassis that were delivered with a prewire sales code due to parts shortages. Ordering and installation procedures are included. |
| 10225578 | Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles. |
| 10219235 | The service information for Bendix Air Dryer maintenance is being updated to include new procedures. |
| 10218894 | During PTO mode, the engine will not ramp up to the set RPM speed. |
NHTSA manufacturer communications (public domain)