Recalls
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 Volvo 9700 DOT vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses. The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2018-2020 Volvo 9700 vehicles. The passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Volvo Bus told its dealers about the 2020 Volvo Bus 9700: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10253989 | This procedure eliminates the step moving. |
| 10233626 | On the vehicles affected by this bulletin, the Vehicle Emission Control Information label must be replaced. Revision: B - Causal part changed, was 010352, becomes 85152363. No impact on procedure or parts involved. |
| 10225564 | Inspect fuses F76 & F77 in the battery box which may have been inverted - Revision: A Proper battery box identified |
| 10225563 | LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added and targeted vehicles specified |
| 10224584 | Expendable Items Parts List. |
| 10222386 | LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added |
| 10219421 | Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions |
| 10219302 | Part information for AMT input shaft repair kits and the shim kit that is required for repair. |
| 10219032 | INSTRUCTION FOR LUGGAGE BAY DOOR BRACKET INSTALLATION. |
| 10219031 | Instructions to repair roof water entry. |
| 10219029 | Inspect fuses F76 & F77 in the battery box which may have been inverted. |
| 10217315 | STORAGE AND STARTUP GUIDELINES : part number updates |
| 10214938 | PLASMA CLUSTER SANITIZER |
| 10212892 | Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS) |
| 10212891 | VIDA QR Scanner Mobile App |
| 10210877 | FRONT HATCH UPGRADE |
| 10206982 | FRONT & TAG AXLE AIR SPRINGS - ADHESIVE INSTALLATION On the vehicles affected by this bulletin, perform the correct installation of double bonded tape on the air springs for the front and tag axle |
| 10206981 | HVAC SOFTWARE UPDATE WARM TEMPERATURE IN THE REAR OF THE VEHICLE |
| 10203703 | DOOR INNER PANEL INSPECTION - CRACKING ISSUE On the vehicles affected by this bulletin, perform the inspection as described and if a cracking issue of the door inner panel is present, replace the panel. Revision: A Range of applicable vehicles changed |
| 10203702 | EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN update |
| 10203167 | Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure |
| 10189815 | ALLISON TRANSMISSION C1 HUB FAILURE TRANSMISSION CONTROL MODULE REPROGRAMMING AND C1 HUB REPLACEMENT |
| 10189813 | ALLISON TRANSMISSION C1 HUB FAILURE TRANSMISSION CONTROL MODULE SOFTWARE UPDATE |
| 10189811 | GLASS PARTITION BEHIND DRIVER Volvo 9700 from B13R-169811 (2014W40) to current vehicles |
| 10188249 | INTRODUCING A NEW ENGINE COOLANT INTO PREVOST SERVICE CENTER NETWORK |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Alternator Front Bearing Failure
NHTSA Office of Defects Investigation