The defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
The remedy
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Volvo Bus 9700 | 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025 |
Components: EQUIPMENT:OTHER:LABELS
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Volvo Bus 9700 | 2009 | 0 | 14 |
| Volvo Bus 9700 | 2010 | 0 | 14 |
| Volvo Bus 9700 | 2011 | 0 | 13 |
| Volvo Bus 9700 | 2012 | 0 | 11 |
| Volvo Bus 9700 | 2013 | 0 | 12 |
| Volvo Bus 9700 | 2014 | 0 | 6 |
| Volvo Bus 9700 | 2015 | 0 | 7 |
| Volvo Bus 9700 | 2016 | 0 | 9 |
| Volvo Bus 9700 | 2017 | 0 | 10 |
| Volvo Bus 9700 | 2018 | 0 | 9 |
| Volvo Bus 9700 | 2019 | 0 | 6 |
| Volvo Bus 9700 | 2020 | 0 | 8 |
| Volvo Bus 9700 | 2021 | 0 | 4 |
| Volvo Bus 9700 | 2022 | 0 | 2 |
| Volvo Bus 9700 | 2023 | 0 | 5 |
| Volvo Bus 9700 | 2024 | 0 | 4 |
| Volvo Bus 9700 | 2025 | 0 | 3 |
Other equipment recalls in 2026
112 of the 666 recall campaigns reported to NHTSA in 2026 concerned the equipment; Volvo Bus Corporation filed 26 campaigns in all.
| 26V684000 19 Oct 2026 | Forest River, Inc. |
| 26V675000 15 Oct 2026 | Prevost Car (US) Inc. |
| 26V668000 9 Oct 2026 | Grand Design RV, LLC |
| 26V667000 9 Oct 2026 | Grand Design RV, LLC |
| 26V657000 6 Oct 2026 | Kovatch Mobile Equipment Corp. |
| 26V654000 6 Oct 2026 | Spartan Fire, LLC |
| 26V646000 5 Oct 2026 | Forest River, Inc. |
| 26V649000 5 Oct 2026 | REV Ambulance Group Orlando, Inc. |
NHTSA recalls (public domain) · all recalls of 2026