The defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
The risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
The remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Volvo Bus 9700 | 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 |
Components: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Volvo Bus 9700 | 2009 | 0 | 14 |
| Volvo Bus 9700 | 2010 | 0 | 14 |
| Volvo Bus 9700 | 2011 | 0 | 13 |
| Volvo Bus 9700 | 2012 | 0 | 11 |
| Volvo Bus 9700 | 2013 | 0 | 12 |
| Volvo Bus 9700 | 2014 | 0 | 6 |
| Volvo Bus 9700 | 2015 | 0 | 7 |
| Volvo Bus 9700 | 2016 | 0 | 9 |
| Volvo Bus 9700 | 2017 | 0 | 10 |
| Volvo Bus 9700 | 2018 | 0 | 9 |
| Volvo Bus 9700 | 2019 | 0 | 6 |
| Volvo Bus 9700 | 2020 | 0 | 8 |
| Volvo Bus 9700 | 2021 | 0 | 4 |
Other equipment adaptive/mobility recalls in 2021
6 of the 988 recall campaigns reported to NHTSA in 2021 concerned the equipment adaptive/mobility; Volvo Bus Corporation filed 26 campaigns in all.
| 21V999000 20 Dec 2021 | Daimler Trucks North America, LLC |
| 21V799000 14 Oct 2021 | Van Hool N.V. |
| 21V737000 23 Sept 2021 | Motor Coach Industries |
| 21V409000 1 Jun 2021 | Altec Industries, Inc. |
| 21V130000 2 Mar 2021 | Ferrara Fire Apparatus, Inc. |
NHTSA recalls (public domain) · all recalls of 2021