The defect
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
The risk
A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
The remedy
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Western Star 4900 | 2017, 2018, 2019, 2020 |
| Western Star 5700 | 2017, 2018, 2019, 2020 |
Components: STRUCTURE:BODY:DOOR
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Western Star 4900 | 2017 | 0 | 16 |
| Western Star 4900 | 2018 | 0 | 16 |
| Western Star 4900 | 2019 | 1 | 15 |
| Western Star 4900 | 2020 | 1 | 7 |
| Western Star 5700 | 2017 | 0 | 12 |
| Western Star 5700 | 2018 | 1 | 11 |
| Western Star 5700 | 2019 | 1 | 14 |
| Western Star 5700 | 2020 | 1 | 6 |
Other structure recalls in 2019
58 of the 880 recall campaigns reported to NHTSA in 2019 concerned the structure; Daimler Trucks North America LLC filed 213 campaigns in all.
| 19V873000 10 Dec 2019 | Jayco, Inc. |
| 19V870000 9 Dec 2019 | ARBOC Specialty Vehicles, LLC |
| 19V865000 5 Dec 2019 | Honda (American Honda Motor Co.) |
| 19V842000 22 Nov 2019 | Transportation Collaborative, Inc. |
| 19V840000 21 Nov 2019 | Jaguar Land Rover North America, LLC |
| 19V836000 20 Nov 2019 | Temsa |
| 19V825000 18 Nov 2019 | Ducati North America |
| 19V824000 18 Nov 2019 | Forest River, Inc. |
NHTSA recalls (public domain) · all recalls of 2019