The defect
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
The risk
If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
The remedy
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Western Star 4900 | 2016, 2017, 2018, 2019, 2020 |
| Western Star 5700 | 2016, 2017, 2018, 2019, 2020 |
Components: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Western Star 4900 | 2016 | 0 | 10 |
| Western Star 4900 | 2017 | 0 | 16 |
| Western Star 4900 | 2018 | 0 | 16 |
| Western Star 4900 | 2019 | 1 | 15 |
| Western Star 4900 | 2020 | 1 | 7 |
| Western Star 5700 | 2016 | 0 | 5 |
| Western Star 5700 | 2017 | 0 | 12 |
| Western Star 5700 | 2018 | 1 | 11 |
| Western Star 5700 | 2019 | 1 | 14 |
| Western Star 5700 | 2020 | 1 | 6 |
Other visibility recalls in 2019
23 of the 880 recall campaigns reported to NHTSA in 2019 concerned the visibility; Daimler Trucks North America LLC filed 213 campaigns in all.
| 19V918000 20 Dec 2019 | Mercedes-Benz USA, LLC. |
| 19V905000 18 Dec 2019 | CRUISE CAR, INC. |
| 19V733000 15 Oct 2019 | PACCAR Incorporated |
| 19V726000 10 Oct 2019 | Ford Motor Company |
| 19V574000 5 Aug 2019 | Harley-Davidson Motor Company |
| 19V564000 31 Jul 2019 | Hino Motors Sales U.S.A., Inc. |
| 19V558000 29 Jul 2019 | Mazda North American Operations |
| 19V507000 2 Jul 2019 | Daimler Vans USA, LLC |
NHTSA recalls (public domain) · all recalls of 2019