The issue
On certain vehicles, the Telematics and Driver Support Systems may not function as designed due to a software error. In the event of a crash, this could mean that the Emergency Assist system would not alert Volvo and provide the GPS coordinates of the vehicle. This could create a risk of no response from emergency services. Correction: Dealers will update vehicle software.
Description (français)
Sur certains véhicules, le système de télématique et le système de soutien au conducteur pourraient ne pas fonctionner comme prévu à cause d'une erreur de logiciel. En cas d'accident, cela pourrait signifier que le système d'aide en cas d'urgence n'alerterait pas Volvo et ne fournirait pas les coordonnées GPS du véhicule. Cela pourrait faire en sorte que les services d'urgence ne répondent pas. Correction : Les concessionnaires devront mettre à jour le logiciel du véhicule.
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada · official text, unchanged
Vehicles covered
| Make and model | Model years |
|---|---|
| Volvo S90 | 2017, 2018, 2019 |
| Volvo V60 | 2019 |
| Volvo V60 CROSS COUNTRY | 2019 |
| Volvo V90 | 2017, 2018, 2019 |
| Volvo V90 CROSS COUNTRY | 2017, 2018, 2019 |
| Volvo XC40 | 2018, 2019 |
| Volvo XC60 | 2018, 2019 |
| Volvo XC90 | 2017, 2018, 2019 |
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Volvo S90 | 2017 | 8 | 4 |
| Volvo S90 | 2018 | 16 | 2 |
| Volvo S90 | 2019 | 3 | 4 |
| Volvo V60 | 2019 | 2 | 3 |
| Volvo V90 | 2017 | 0 | 1 |
| Volvo V90 | 2018 | 2 | 1 |
| Volvo V90 | 2019 | 1 | 3 |
| Volvo XC40 | 2018 | 0 | 1 |
| Volvo XC40 | 2019 | 30 | 4 |
| Volvo XC60 | 2018 | 36 | 5 |
| Volvo XC60 | 2019 | 37 | 8 |
| Volvo XC90 | 2017 | 80 | 7 |
| Volvo XC90 | 2018 | 51 | 3 |
| Volvo XC90 | 2019 | 42 | 6 |