The defect
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
The risk
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
The remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Volvo S90 | 2017, 2018, 2019 |
| Volvo V60 | 2017, 2018, 2019 |
| Volvo V60CC | 2017, 2018, 2019 |
| Volvo V90 | 2017, 2018, 2019 |
| Volvo V90CC | 2017, 2018, 2019 |
| Volvo XC40 | 2017, 2018, 2019 |
| Volvo XC60 | 2017, 2018, 2019 |
| Volvo XC90 | 2017, 2018, 2019 |
Components: ELECTRICAL SYSTEM:SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Volvo S90 | 2017 | 8 | 4 |
| Volvo S90 | 2018 | 16 | 2 |
| Volvo S90 | 2019 | 3 | 4 |
| Volvo V60 | 2017 | 3 | 6 |
| Volvo V60 | 2018 | 1 | 2 |
| Volvo V60 | 2019 | 2 | 3 |
| Volvo V60CC | 2017 | 3 | 4 |
| Volvo V60CC | 2018 | 1 | 2 |
| Volvo V60CC | 2019 | 0 | 4 |
| Volvo V90 | 2017 | 0 | 1 |
| Volvo V90 | 2018 | 2 | 1 |
| Volvo V90 | 2019 | 1 | 3 |
| Volvo V90CC | 2017 | 3 | 2 |
| Volvo V90CC | 2018 | 7 | 1 |
| Volvo V90CC | 2019 | 1 | 3 |
| Volvo XC40 | 2017 | 0 | 1 |
| Volvo XC40 | 2018 | 0 | 1 |
| Volvo XC40 | 2019 | 30 | 4 |
| Volvo XC60 | 2017 | 16 | 4 |
| Volvo XC60 | 2018 | 36 | 5 |
| Volvo XC60 | 2019 | 37 | 8 |
| Volvo XC90 | 2017 | 80 | 7 |
| Volvo XC90 | 2018 | 51 | 3 |
| Volvo XC90 | 2019 | 42 | 6 |
Other electrical system recalls in 2018
105 of the 912 recall campaigns reported to NHTSA in 2018 concerned the electrical system; Volvo Car USA LLC filed 20 campaigns in all.
| 18V946000 31 Dec 2018 | Arcimoto Inc |
| 18V933000 27 Dec 2018 | Forest River, Inc. |
| 18V930000 21 Dec 2018 | Daimler Trucks North America LLC |
| 18V929000 21 Dec 2018 | Daimler Trucks North America LLC |
| 18V917000 20 Dec 2018 | Chrysler (FCA US LLC) |
| 18V921000 20 Dec 2018 | Honda (American Honda Motor Co.) |
| 18V895000 19 Dec 2018 | Dennis Eagle Inc. |
| 18V909000 19 Dec 2018 | Mercedes-Benz USA, LLC. |
NHTSA recalls (public domain) · all recalls of 2018