The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
The remedy
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Subaru Legacy | 2020 |
| Subaru Outback | 2020 |
Components: BACK OVER PREVENTION:DISPLAY FUNCTION
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Subaru Legacy | 2020 | 121 | 6 |
| Subaru Outback | 2020 | 901 | 6 |
Other back over prevention recalls in 2020
15 of the 782 recall campaigns reported to NHTSA in 2020 concerned the back over prevention; Subaru of America, Inc. filed 101 campaigns in all.
| 20V716000 18 Nov 2020 | Volkswagen Group of America, Inc. |
| 20V647000 21 Oct 2020 | Braun Ambulances |
| 20V598000 30 Sept 2020 | BMW of North America, LLC |
| 20V575000 23 Sept 2020 | Ford Motor Company |
| 20V191000 10 Sept 2020 | Chrysler (FCA US LLC) |
| 20V512000 27 Aug 2020 | Chrysler (FCA US LLC) |
| 20V452000 3 Aug 2020 | Bentley Motors, Inc. |
| 20V443000 29 Jul 2020 | BMW of North America, LLC |
NHTSA recalls (public domain) · all recalls of 2020