The defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
The remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
NHTSA's own wording · initiated by MFR
Vehicles covered
Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Chrysler Pacifica | 2019 | 316 | 7 |
| Chrysler Pacifica | 2020 | 171 | 5 |
| Dodge Challenger | 2019 | 59 | 3 |
| Dodge Durango | 2019 | 144 | 4 |
| Dodge Durango | 2020 | 55 | 2 |
| Jeep Cherokee | 2020 | 331 | 3 |
| Jeep Gladiator | 2020 | 484 | 7 |
| Jeep Grand Cherokee | 2019 | 370 | 7 |
| Jeep Grand Cherokee | 2020 | 241 | 3 |
| Jeep Renegade | 2019 | 80 | 4 |
| Jeep Renegade | 2020 | 63 | 3 |
| Jeep Wrangler | 2019 | 746 | 9 |
| Jeep Wrangler | 2020 | 616 | 12 |
| Ram 1500 | 2019 | 1,493 | 29 |
| Ram 1500 | 2020 | 640 | 14 |
| Ram 2500 | 2019 | 193 | 12 |
| Ram 2500 | 2020 | 162 | 10 |
| Ram 3500 | 2019 | 137 | 14 |
| Ram 3500 | 2020 | 116 | 11 |
Other back over prevention recalls in 2020
15 of the 782 recall campaigns reported to NHTSA in 2020 concerned the back over prevention; Chrysler (FCA US LLC) filed 227 campaigns in all.
| 20V766000 10 Dec 2020 | Subaru of America, Inc. |
| 20V716000 18 Nov 2020 | Volkswagen Group of America, Inc. |
| 20V647000 21 Oct 2020 | Braun Ambulances |
| 20V598000 30 Sept 2020 | BMW of North America, LLC |
| 20V575000 23 Sept 2020 | Ford Motor Company |
| 20V512000 27 Aug 2020 | Chrysler (FCA US LLC) |
| 20V452000 3 Aug 2020 | Bentley Motors, Inc. |
| 20V443000 29 Jul 2020 | BMW of North America, LLC |
NHTSA recalls (public domain) · all recalls of 2020