The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450 and EQS 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.
The risk
A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.
The remedy
Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz EQS 450 | 2022 |
| Mercedes-Benz EQS 580 | 2022 |
Components: COMMUNICATION: AUTO CRASH NOTIFICATION | ELECTRICAL SYSTEM:SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz EQS 450 | 2022 | 34 | 13 |
| Mercedes-Benz EQS 580 | 2022 | 6 | 12 |
Other communication recalls in 2022
3 of the 933 recall campaigns reported to NHTSA in 2022 concerned the communication; Mercedes-Benz USA, LLC filed 180 campaigns in all.
| 22V365000 20 May 2022 | Mercedes-Benz USA, LLC |
| 22V360000 20 May 2022 | Daimler Vans USA, LLC |
NHTSA recalls (public domain) · all recalls of 2022