The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Freightliner Sprinter 1500 | 2019, 2020, 2021 |
| Freightliner Sprinter 2500 | 2019, 2020, 2021 |
| Freightliner Sprinter 3500 | 2019, 2020, 2021 |
| Freightliner Sprinter 4500 | 2019, 2020, 2021 |
| Mercedes-Benz Metris | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 1500 | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 2500 | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 3500 | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 4500 | 2019, 2020, 2021 |
Components: ELECTRICAL SYSTEM:SOFTWARE | COMMUNICATION: AUTO CRASH NOTIFICATION
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
Other communication recalls in 2022
3 of the 933 recall campaigns reported to NHTSA in 2022 concerned the communication; Daimler Vans USA, LLC filed 126 campaigns in all.
| 22V365000 20 May 2022 | Mercedes-Benz USA, LLC |
| 22V190000 25 Mar 2022 | Mercedes-Benz USA, LLC |
NHTSA recalls (public domain) · all recalls of 2022