The defect
Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
The remedy
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| MCI D4520 | 2025 |
| MCI D45CRT | 2025 |
| MCI D45CRTLE | 2025 |
| MCI J3500 | 2025 |
| MCI J4500 | 2025, 2026 |
Components: EQUIPMENT:OTHER:LABELS
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| MCI D4520 | 2025 | 0 | 2 |
| MCI D45CRT | 2025 | 0 | 2 |
| MCI D45CRTLE | 2025 | 0 | 2 |
| MCI J3500 | 2025 | 0 | 1 |
| MCI J4500 | 2025 | 0 | 1 |
| MCI J4500 | 2026 | 0 | 1 |
Other equipment recalls in 2025
110 of the 891 recall campaigns reported to NHTSA in 2025 concerned the equipment; Motor Coach Industries filed 45 campaigns in all.
| 25V910000 23 Dec 2025 | Spartan Fire, LLC |
| 25V909000 23 Dec 2025 | Altec Industries, Inc. |
| 25V847000 9 Dec 2025 | Jayco, Inc. |
| 25V820000 26 Nov 2025 | Altec Industries, Inc. |
| 25V819000 25 Nov 2025 | General Motors, LLC |
| 25V815000 25 Nov 2025 | General Motors, LLC |
| 25V814000 24 Nov 2025 | Pleasant Valley Teardrop Trailers LLC |
| 25V801000 20 Nov 2025 | Mack Trucks, Inc. |
NHTSA recalls (public domain) · all recalls of 2025