The issue
Issue: On certain buses, the wrong glass may have been installed on the lower front entry door panel. As a result, the glass may not meet certain requirements of Canadian regulations. Safety Risk: An incorrect window glass could reduce visibility and increase the risk of a crash. Corrective Action: Motor Coach Industries (MCI) will notify owners by mail and provide you with instructions for how to replace the lower glass panel. Alternatively, you may schedule an appointment to have the lower glass panel replaced at an authorized MCI service center.
Description (français)
Problème : Sur certains autobus, le mauvais type de verre pourrait avoir été installé sur le panneau inférieur de la porte d'entrée. Par conséquent, le verre pourrait ne pas respecter certaines exigences de la réglementation canadienne. Risques pour la sécurité : Le mauvais type de verre pourrait réduire la visibilité et pourrait augmenter les risques d'accident. Mesures correctives : Motor Coach Industries (MCI) doit aviser les propriétaires par la poste et leur fournir les instructions pour remplacer le panneau de verre inférieur. Les propriétaires peuvent également prendre rendez-vous à un centre de services autorisé MCI pour faire remplacer le panneau de verre inférieur.
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada · official text, unchanged
Vehicles covered
| Make and model | Model years |
|---|---|
| Mci 102D3 | 1993, 1994, 1995, 1996, 1997, 1998, 1999 |
| Mci 102DL3 | 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001 |
| MCI D4000 | 2002 |
| MCI D4005 | 2006, 2007, 2008, 2009, 2010, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| MCI D4500 | 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 |
| MCI D4505 | 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| MCI E4500 | 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011 |
| Mci J3500 | 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| MCI J4500 | 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 |
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| MCI 102D3 | 1993 | 0 | 2 |
| MCI 102D3 | 1994 | 0 | 2 |
| MCI 102D3 | 1995 | 0 | 3 |
| MCI 102D3 | 1996 | 0 | 2 |
| MCI 102D3 | 1997 | 1 | 3 |
| MCI 102D3 | 1998 | 1 | 4 |
| MCI 102D3 | 1999 | 0 | 4 |
| MCI 102DL3 | 1992 | 0 | 3 |
| MCI 102DL3 | 1993 | 0 | 5 |
| MCI 102DL3 | 1994 | 0 | 3 |
| MCI 102DL3 | 1995 | 0 | 3 |
| MCI 102DL3 | 1996 | 0 | 2 |
| MCI 102DL3 | 1997 | 1 | 3 |
| MCI 102DL3 | 1998 | 0 | 3 |
| MCI 102DL3 | 1999 | 0 | 4 |
| MCI 102DL3 | 2000 | 1 | 5 |
| MCI 102DL3 | 2001 | 0 | 3 |
| MCI D4000 | 2002 | 0 | 6 |
| MCI D4005 | 2006 | 0 | 5 |
| MCI D4005 | 2007 | 0 | 5 |
| MCI D4005 | 2008 | 0 | 4 |
| MCI D4005 | 2009 | 0 | 4 |
| MCI D4005 | 2010 | 0 | 5 |
| MCI D4005 | 2013 | 0 | 5 |
| MCI D4005 | 2014 | 0 | 5 |
| MCI D4005 | 2015 | 0 | 6 |
| MCI D4005 | 2016 | 0 | 4 |
| MCI D4005 | 2017 | 0 | 4 |
| MCI D4005 | 2018 | 0 | 5 |
| MCI D4005 | 2019 | 0 | 5 |