The defect
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
The risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
The remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Entegra Qwest | 2019, 2020 |
| Jayco Melbourne | 2019, 2020, 2021 |
| Jayco Melbourne Prestige | 2019, 2020, 2021 |
Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Entegra Qwest | 2019 | 0 | 5 |
| Entegra Qwest | 2020 | 2 | 7 |
| Jayco Melbourne | 2019 | 1 | 4 |
| Jayco Melbourne | 2020 | 1 | 7 |
| Jayco Melbourne | 2021 | 1 | 7 |
| Jayco Melbourne Prestige | 2019 | 0 | 4 |
| Jayco Melbourne Prestige | 2020 | 0 | 7 |
| Jayco Melbourne Prestige | 2021 | 1 | 7 |
Other equipment recalls in 2020
134 of the 782 recall campaigns reported to NHTSA in 2020 concerned the equipment; Jayco, Inc. filed 204 campaigns in all.
| 20V809000 22 Dec 2020 | Escape Trailer |
| 20V804000 21 Dec 2020 | Thor Motor Coach |
| 20V799000 18 Dec 2020 | Forest River, Inc. |
| 20V796000 17 Dec 2020 | Jayco, Inc. |
| 20V789000 17 Dec 2020 | Navistar, Inc. |
| 20V780000 15 Dec 2020 | Jayco, Inc. |
| 20V777000 11 Dec 2020 | Altec Industries, Inc. |
| 20V767000 10 Dec 2020 | Forest River, Inc. |
NHTSA recalls (public domain) · all recalls of 2020