The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
The risk
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
The remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Freightliner Sprinter 1500 | 2019, 2020, 2021 |
| Freightliner Sprinter 2500 | 2019, 2020, 2021 |
| Freightliner Sprinter 3500 | 2019, 2020, 2021 |
| Freightliner Sprinter 4500 | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 1500 | 2019, 2020, 2021, 2022 |
| Mercedes-Benz Sprinter 2500 | 2019, 2020, 2021, 2022 |
| Mercedes-Benz Sprinter 3500 | 2019, 2020, 2021, 2022 |
| Mercedes-Benz Sprinter 4500 | 2019, 2020, 2021, 2022 |
Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
Other electrical system recalls in 2023
178 of the 894 recall campaigns reported to NHTSA in 2023 concerned the electrical system; Daimler Vans USA, LLC filed 126 campaigns in all.
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NHTSA recalls (public domain) · all recalls of 2023