Complaints by model year
Each bar is one model year. The most recent years are still collecting complaints.
NHTSA ODI complaints (public domain) · updated 23 Oct 2026
Year by year
| Model year | Complaints | Recalls |
|---|---|---|
| 2024 | 0 | 0 |
| 2023 | 0 | 0 |
| 2022 | 1 | 1 |
| 2021 | 0 | 12 |
| 2020 Sprinter 2500 | 7 | 17 |
| 2019 | 4 | 36 |
| 2018 Sprinter 2500 | 2 | 7 |
| 2017 Sprinter 2500 | 0 | 5 |
| 2016 Sprinter 2500 | 1 | 9 |
| 2015 | 2 | 8 |
| 2014 | 4 | 4 |
| 2013 | 2 | 4 |
| 2012 | 2 | 2 |
| 2011 Sprinter 2500 | 1 | 4 |
| 2010 Sprinter 2500 | 4 | 5 |
| 2009 Sprinter 2500 | 2 | 4 |
| 2008 Sprinter 2500 | 5 | 5 |
| 2007 Sprinter 2500 | 0 | 5 |
| 2006 | 3 | 3 |
| 2005 | 3 | 3 |
| 2004 | 0 | 3 |
| 2003 | 6 | 5 |
| 2002 | 0 | 4 |
| 2001 | 0 | 2 |
A model year gets its own page when it has enough data for at least three sections
Most common problems
- Engine9
- Air bags9
- Electrical system7
- Vehicle speed control5
- Unknown or other5
- Engine and engine cooling4
- Structure3
- Service brakes3
NHTSA ODI complaints, all model years
Crash-test ratings by year
NHTSA 5-star results for 5 model-year variants; not yet fully rated. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Year | Variant | Overall | Rollover risk |
|---|---|---|---|
| 2015 | 2015 Freightliner Sprinter 2500 VAN 4WD | — | 0.0 % |
| 2014 | 2014 Freightliner Sprinter 2500 VAN RWD | — | 84.3 % |
| 2013 | 2013 Freightliner Sprinter 2500 CARGO VAN RWD | — | 0.0 % |
| 2012 | 2012 Freightliner Sprinter 2500 CARGO VAN RWD | — | 0.0 % |
| 2011 | 2011 Freightliner Sprinter 2500 VAN RWD | — | 0.0 % |
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Recalls
71 campaigns cover the Sprinter 2500; the latest 12 are below.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
NHTSA recalls