Problems owners report
Complaints filed with NHTSA about the 2020 Mercedes-Benz Metris, by the system named in each complaint. One complaint can name several.
- Electrical system2
- Steering2
- Wheels2
- Unknown or other2
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 6 2020 Metris vehicles were involved in crashes on US public roads in which someone died; 0 people died inside them. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2020 Mercedes-Benz Metris failed the safety check 2.41% of the time — 105% more often than the average 2020 passenger car (1.18%). Median odometer at inspection: 53,146 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Fuel consumption
Official Canadian test results for 3 variants: combined 10.5–11.0 L/100 km (about 21–22 mpg US), CO₂ 246–257 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Metris Cargo · Special purpose vehicle · Premium gasoline | 11.1 | 9.8 | 10.5 |
| Metris Cargo LWB · Special purpose vehicle · Premium gasoline | 11.1 | 9.7 | 10.5 |
| Metris Passenger · Special purpose vehicle · Premium gasoline | 11.8 | 9.9 | 11.0 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
3 Transport Canada recalls for the 2020 Mercedes-Benz Metris.
| 2026167 2 Apr 2026 | Tires Issue: On certain vehicles, winter tires with the wrong load rating may have been installed. As a result, the tires may be overloaded. This could cause poor h… |
| 2022103 7 Mar 2022 | Fuel System Issue: On certain vehicles, the connections on the fuel supply hose may not be properly attached. As a result, fuel could leak in the engine compartment. … |
| 2019515 11 Oct 2019 | Electrical Issue: Certain vans equipped with an integrated backup battery do not have a cover installed over the front passenger's seat base. As a result, if an object … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mercedes-Benz told its dealers about the 2020 Mercedes-Benz Metris: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011223 | SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exh |
| 11009854 | Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of |
| 11005572 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Par |
| 10240175 | The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardware for radio control unit (Audio) (N87/15) Modification to hardware for radio control unit (Audio) (N87/15). Note: In isolated cases, the replacement chain is not depicted correctly in XENTRY Parts Information (XPI). Please ensure that one of the following replacement part numbers (suitable for the vehicle equipment) is ordered: Audio30 - A4479002421 |
| 10240168 | Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02). |
| 10231020 | Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming. |
| 10228811 | Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the introduction of code FR1 (Rearview camera, non-folding), the folding function of the reversing camera is no longer available (discontinuation of camera cover (KAB) control unit (N144)). Consequently, the reversing camera remains open/folded out at all times. The representation of the camera image on the media display of the radio/radio- navigation (N87/1 |
| 10228605 | (RC)Update Hermes Communication Module Software |
| 10217645 | (RC)Update Hermes Communication Module Software |
| 10217596 | (SC)Provide Supplementary Operator's Manual |
| 10215010 | Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid component when a complaint is made. In addition, please create a PTSS case and add the questionnaire and the log file to this as attachments. The procedure for completing the questionnaire and creating the log file is described under "Remedy" It is particularly important that you pay attention to the checklist and the requirements for creating a PTSS cas |
| 10215008 | Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022 |
| 10215007 | Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022. |
| 10215006 | Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping on windshield, antenna amplifier, etc.) - Broadcaster reception area reached, no alternative frequency available - Radio/radio - navigation (RD) control unit (N87/15) Remedy Important note: In light of this, we would like to point out that third-party electrical installations/electrical retrofitting operations in the vehicle can significantly contribu |
| 10215003 | Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radio/radio - navigation (RD) control unit (N87/15) software 2. Apple iOS software status Remedy 1. Update radio/radio - navigation (RD) control unit (N87/15) software to the latest software status. 2. Update software of customer smartphone to current iOS version. |
| 10215002 | Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Cause Hardware for radio control unit (Audio) (N87/15) Remedy Modification to hardware for radio control unit (Audio) (N87/15). Due to the worldwide semiconductor crisis and internal development processes, this remedy will only be available by the start of/middle of 2023 at the earliest. |
| 10215001 | Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet available. This can result in various problems. At the workshop, during delivery inspection: 1. After transport mode is deactivated, the Audio 30/40 VIS (Garmin) head unit cannot be commissioned. 2. Apple CarPlay or Android Auto not available (see "Important mail" 16-2020) (Smartphone Integration). Other possible customer complaints: - System: System instabil |
| 10212905 | Ecall Hermes Software Update. |
| 10212901 | Check and Replace Fuel Hose Clamps and Hose. |
| 10212899 | Brake Fluid Reservoir Mounting. |
| 10206636 | Replace Certain Seatbelts |
| 10206074 | "Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration " |
| 10205440 | Update Fuel System Control Unit |
| 10205186 | Update document with remedy. Newly released purge valve. |
| 10199660 | Coolant warning in instrument cluster - Leak in coolant line |
NHTSA manufacturer communications (public domain)