The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
The risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
NHTSA's own wording · initiated by MFR
Vehicles covered
Components: ELECTRICAL SYSTEM:SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
Other electrical system recalls in 2021
92 of the 988 recall campaigns reported to NHTSA in 2021 concerned the electrical system; Daimler Vans USA, LLC filed 126 campaigns in all.
| 21V00N000 29 Dec 2021 | PACCAR Incorporated |
| 21V00K000 28 Dec 2021 | Hyundai Motor America |
| 21V997000 20 Dec 2021 | Jayco, Inc. |
| 21V972000 15 Dec 2021 | Daimler Vans USA, LLC |
| 21V966000 13 Dec 2021 | Autocar, LLC |
| 21V949000 9 Dec 2021 | Chrysler (FCA US, LLC) |
| 21V944000 7 Dec 2021 | Hyundai Motor America |
| 21V941000 6 Dec 2021 | Dennis Eagle Inc. |
NHTSA recalls (public domain) · all recalls of 2021