Problems owners report
Complaints filed with NHTSA about the 2019 Mercedes-Benz Metris, by the system named in each complaint. One complaint can name several.
- Tires3
- Wheels2
- Engine2
- Fuel/propulsion system1
- Forward collision avoidance1
- Service brakes1
- Unknown or other1
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 0 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
New York safety inspections
At its first New York inspection the 2019 Mercedes-Benz Metris failed the safety check 4.74% of the time — 229% more often than the average 2019 passenger car (1.44%). Median odometer at inspection: 77,977 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Fuel consumption
Official Canadian test results for 3 variants: combined 10.5–11.4 L/100 km (about 21–22 mpg US), CO₂ 248–268 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Metris Cargo LWB · Special purpose vehicle · Premium gasoline | 11.3 | 9.6 | 10.5 |
| Metris Cargo · Special purpose vehicle · Premium gasoline | 11.5 | 9.8 | 10.7 |
| Metris Passenger · Special purpose vehicle · Premium gasoline | 12.3 | 10.3 | 11.4 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
6 Transport Canada recalls for the 2019 Mercedes-Benz Metris.
| 2026167 2 Apr 2026 | Tires Issue: On certain vehicles, winter tires with the wrong load rating may have been installed. As a result, the tires may be overloaded. This could cause poor h… |
| 2022343 14 Jun 2022 | Label Issue: On certain vehicles, the gross axle weight ratings (GAWR) are higher than the allowable maximum load for the tires. As a result, the tires could be ove… |
| 2022103 7 Mar 2022 | Fuel System Issue: On certain vehicles, the connections on the fuel supply hose may not be properly attached. As a result, fuel could leak in the engine compartment. … |
| 2020256 10 Jun 2020 | Powertrain Issue: On certain vehicles, the propeller shaft may not be properly attached to the intermediate bearing. As a result, the propeller shaft joint could wear ou… |
| 2019515 11 Oct 2019 | Electrical Issue: Certain vans equipped with an integrated backup battery do not have a cover installed over the front passenger's seat base. As a result, if an object … |
| 2019468 23 Sept 2019 | Seats And Restraints Issue: On certain vans, the front and/or rear seat head restraints may not be properly assembled. This could allow the head restraint housing to come loose an… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Mercedes-Benz told its dealers about the 2019 Mercedes-Benz Metris: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011223 | SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exh |
| 11009854 | Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of |
| 11005572 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Par |
| 10240175 | The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardware for radio control unit (Audio) (N87/15) Modification to hardware for radio control unit (Audio) (N87/15). Note: In isolated cases, the replacement chain is not depicted correctly in XENTRY Parts Information (XPI). Please ensure that one of the following replacement part numbers (suitable for the vehicle equipment) is ordered: Audio30 - A4479002421 |
| 10240168 | Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02). |
| 10231020 | Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming. |
| 10228811 | Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the introduction of code FR1 (Rearview camera, non-folding), the folding function of the reversing camera is no longer available (discontinuation of camera cover (KAB) control unit (N144)). Consequently, the reversing camera remains open/folded out at all times. The representation of the camera image on the media display of the radio/radio- navigation (N87/1 |
| 10224598 | (RC)Replace Tire Loading Information Label and Inspect Tires |
| 10217645 | (RC)Update Hermes Communication Module Software |
| 10215010 | Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid component when a complaint is made. In addition, please create a PTSS case and add the questionnaire and the log file to this as attachments. The procedure for completing the questionnaire and creating the log file is described under "Remedy" It is particularly important that you pay attention to the checklist and the requirements for creating a PTSS cas |
| 10215008 | Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022 |
| 10215007 | Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022. |
| 10215006 | Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping on windshield, antenna amplifier, etc.) - Broadcaster reception area reached, no alternative frequency available - Radio/radio - navigation (RD) control unit (N87/15) Remedy Important note: In light of this, we would like to point out that third-party electrical installations/electrical retrofitting operations in the vehicle can significantly contribu |
| 10215003 | Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radio/radio - navigation (RD) control unit (N87/15) software 2. Apple iOS software status Remedy 1. Update radio/radio - navigation (RD) control unit (N87/15) software to the latest software status. 2. Update software of customer smartphone to current iOS version. |
| 10215002 | Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Cause Hardware for radio control unit (Audio) (N87/15) Remedy Modification to hardware for radio control unit (Audio) (N87/15). Due to the worldwide semiconductor crisis and internal development processes, this remedy will only be available by the start of/middle of 2023 at the earliest. |
| 10215001 | Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet available. This can result in various problems. At the workshop, during delivery inspection: 1. After transport mode is deactivated, the Audio 30/40 VIS (Garmin) head unit cannot be commissioned. 2. Apple CarPlay or Android Auto not available (see "Important mail" 16-2020) (Smartphone Integration). Other possible customer complaints: - System: System instabil |
| 10212901 | Check and Replace Fuel Hose Clamps and Hose. |
| 10212899 | Brake Fluid Reservoir Mounting. |
| 10206636 | Replace Certain Seatbelts |
| 10206074 | "Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration " |
| 10205440 | Update Fuel System Control Unit |
| 10205186 | Update document with remedy. Newly released purge valve. |
| 10199654 | "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional" |
| 10180324 | Propeller Shaft |
| 10177238 | Propeller Shaft Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according to the specification. If the propeller shaft is improperly attached to the intermediate bearing, over time damage to the propeller shaft joint could occur. The rotational imbalance of the shaft could lead to vibrations to the underbody of the vehicle, and to inaccurate signals to the airbag control unit. If improper signals are sent to the airbag control unit, th |
NHTSA manufacturer communications (public domain)