The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
The risk
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
The remedy
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Mercedes-Benz Metris | 2019 |
Components: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Mercedes-Benz Metris | 2019 | 9 | 12 |
Other seats recalls in 2019
38 of the 880 recall campaigns reported to NHTSA in 2019 concerned the seats; Daimler Vans USA, LLC filed 126 campaigns in all.
| 19V867000 6 Dec 2019 | Mercedes-Benz USA, LLC. |
| 19V800000 6 Nov 2019 | Daimler Vans USA, LLC |
| 19V786000 1 Nov 2019 | Thor Motor Coach |
| 19V762000 24 Oct 2019 | General Motors LLC |
| 19V759000 24 Oct 2019 | Chrysler (FCA US LLC) |
| 19V712000 4 Oct 2019 | Daimler Trucks North America LLC |
| 19V651000 11 Sept 2019 | Ford Motor Company |
| 19V633000 28 Aug 2019 | Ford Motor Company |
NHTSA recalls (public domain) · all recalls of 2019