The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
The risk
If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
The remedy
DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.
NHTSA's own wording · initiated by MFR
Vehicles covered
Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Freightliner Sprinter (VS30) | 2019 | 0 | 6 |
| Freightliner Sprinter 1500 | 2019 | 0 | 34 |
| Freightliner Sprinter 2500 | 2019 | 4 | 36 |
| Freightliner Sprinter 3500 | 2019 | 0 | 36 |
| Freightliner Sprinter 4500 | 2019 | 1 | 34 |
| Mercedes-Benz Sprinter (VS30) | 2019 | 4 | 14 |
| Mercedes-Benz Sprinter 1500 | 2019 | 8 | 38 |
| Mercedes-Benz Sprinter 2500 | 2019 | 67 | 42 |
| Mercedes-Benz Sprinter 3500 | 2019 | 27 | 41 |
| Mercedes-Benz Sprinter 4500 | 2019 | 9 | 38 |
Other equipment recalls in 2020
134 of the 782 recall campaigns reported to NHTSA in 2020 concerned the equipment; Daimler Vans USA, LLC filed 126 campaigns in all.
| 20V809000 22 Dec 2020 | Escape Trailer |
| 20V804000 21 Dec 2020 | Thor Motor Coach |
| 20V799000 18 Dec 2020 | Forest River, Inc. |
| 20V796000 17 Dec 2020 | Jayco, Inc. |
| 20V789000 17 Dec 2020 | Navistar, Inc. |
| 20V780000 15 Dec 2020 | Jayco, Inc. |
| 20V777000 11 Dec 2020 | Altec Industries, Inc. |
| 20V767000 10 Dec 2020 | Forest River, Inc. |
NHTSA recalls (public domain) · all recalls of 2020