Recalls in Canada
5 Transport Canada recalls for the 2011 MCI E4500.
| 2026007 15 Jan 2026 | Visual System Issue: On certain buses, the wrong glass may have been installed on the lower front entry door panel. As a result, the glass may not meet certain requirements… |
| 2019006 8 Jan 2019 | Steering Issue: Certain buses built with a rear tag-axle steering system may exhibit a steering lock-up at highway speed. Safety Risk: This problem could cause a… |
| 2011377 21 Oct 2011 | Other On certain vehicles, specific operating conditions (such as tight, successive, highly banked curves in opposite directions), could trigger unintended Electronic… |
| 2011275 27 Jul 2011 | Visual System On certain coaches, an incorrect fuse (15 amp) may have been installed, during vehicle assembly, in the inline fuse holder for the windshield wiper motor. This… |
| 2011094 1 Mar 2011 | Electrical On certain coaches, the wiper motor may have been incorrectly installed during vehicle assembly. The wiper motor may have been connected to a circuit protected… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.
Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
MOTOR COACH INDUSTRIES (MCI) IS RECALLING CERTAIN MODEL YEAR 2003, AND 2007-2012 E AND J MODELS ALONG WITH MODEL YEAR 2007-2012 D4000, D4005, D4500, D4505, D4000ISTV MOTOR COACHES EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM OCTOBER 2002, THROUGH OCTOBER 2011. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROAD INCLINATION CHARACTERISTICS MAY ADVERSELY AFFECT THE SLIP ANGLE CALCULATION OF THE ELECTRONIC STABILITY CONTROL (ESC) SYSTEM. THIS MIGHT CAUSE THE ESC TO PERCEIVE AN OVER STEERING SITUATION AND THEREFORE APPLY THE OUTER WHEEL BRAKE ON THE FRONT AXLE UNTIL THE VEHICLE IS PERCEIVED TO BE STABLE.
MOTOR COACH INDUSTRIES, INC. (MCI) IS RECALLING CERTAIN MODEL YEAR 2011 E4500 AND J4500 MOTOR COACHES MANUFACTURED FROM DECEMBER 2010 THROUGH JANUARY 2011, EQUIPPED WITH A CUMMINS ISX 11.9 DIESEL ENGINE. THE V-BAND CLAMP ASSEMBLY, PART NUMBERS Q187684, Q187685, AND Q187686, USED TO CONNECT THE INLET AND OUTLET CONE SECTIONS TO THE DIESEL OXIDATION CATALYST (DOC)/DIESEL PARTICULATE FILTER (DPF) INCLUDE A T-BOLT WHICH CAN FRACTURE AND FAIL WHEN SUBJECTED TO STRESS OR LOAD. A FRACTURE OR FAILURE OF THE T-BOLT MAY CAUSE THE CLAMP TO LOOSEN AND THE INLET OR OUTLET SECTIONS ATTACHED TO THE DOC/DPF HOUSING TO DISCONNECT.
MCI IS RECALLING CERTAIN MODEL YEAR 2011 MCI E4500, AND J4500, MOTOR COACHES MANUFACTURED FROM SEPTEMBER 2010 THROUGH JULY 2011, EQUIPPED WITH A DOGA WINDSHIELD WIPER MOTOR. AN UNDERRATED FUSE MAY HAVE BEEN INSTALLED AT THE FACTORY, WHICH COULD BLOW, RESULTING IN THE WINDSHIELD WIPERS NOT OPERATING.
MCI IS RECALLING CERTAIN MODEL YEAR 2011 MCI J4500, E4500, AND J4500C MOTOR COACHES MANUFACTURED FROM MAY 1, 2010 THROUGH JANUARY 31, 2011, AND EQUIPPED WITH DOGA WINDSHIELD WIPERS. CERTAIN WIRES MAY HAVE BEEN INCORRECTLY INSTALLED BY MCI AT THE FACTORY WHICH COULD RESULT IN THE WINDSHIELD WIPERS FAILING TO OPERATE.
MCI IS RECALLING CERTAIN MODEL YEAR 1999-2001, 2007-2011 E4500 AND MODEL YEAR 2001-2011 J4500 COACHES EQUIPPED WITH DOGA WINDSHIELD MOTORS. THE WINDSHIELD WIPER MOTOR MAY FAIL TO OPERATE PROPERLY WHILE THE WIPER SYSTEM IS FUNCTIONING. IF THIS OCCURS, THE WINDSHIELD WIPERS MAY OPERATE INTERMITTENTLY, OPERATE AT A SINGLE SPEED ONLY, OR COMPLETELY STOP OPERATING.
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What MCI told its dealers about the 2011 MCI E4500: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 10206198 | This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc brakes, on either Conventional, PreSet or Unitized Wheel-End hubs. |
| 10152973 | This Service Bulletin informs affected owners of 1997-2013 E4500 and 2001-2015 J4500 model coaches equipped with Rear Axle Steering (RAS) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the caster, if necessary. |
| 10119150 | This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1344 that addresses a calibration change, which Cummins advises will improve the engine and aftertreatment reliability on Cummins ISX engines in model year 2011-2013 MCI D model coaches, model year 2011-2013 MCI E4500 model coaches and model year 2011-2013 MCI J4500 model coaches. This program is being performed only by Cummins Service Network and its authorized dealers, therefore, all parts and labor required for this program will be provided by Cummins. |
| 10119144 | This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may result in potential vacuum issues which could result in collapsing of the tank walls on MCI D model coaches, MCI E4500 model coaches and MCI J4500 model coaches. |
| 10119143 | This Service Bulletin informs affected customers that MCI was notified by Cummins Inc. that it has issued campaign C1241 that addresses a calibration issue, which results in the engine brakes being energized with 24 volts rather than the required 12 volts on Cummins ISX engines in model year 2011-2012 MCI D model coaches, model year 2011-2012 MCI E4500 model coaches, and model year 2011-2012 MCI J4500 model coaches. This program is being performed only by Cummins Service Network and its authorized dealers, therefore, all parts and labor required for this program will be provided by Cummins. |
| 10119141 | This Service Bulletin informs affected customers of the procedures to replace the existing 2007 EPA Cummins engine harness p-clip, in the event that loom damage or chafing has occurred on model year 2008-2011 MCI E4500 model coaches and model year 2007-2011 MCI J4500 model coaches, and that MCI has a parts kit available for purchase. |
| 10119139 | This Service Bulletin informs affected customers that the retention nut utilized on the Leece Neville alternator pulley installation is not maintaining the proper torque which may result in alternator bearing failure on model year 2011-2012 MCI D model coaches, 2011-2012 MCI E4500 model coaches, and 2011-2012 MCI J4500 model coaches, and that MCI will remedy the affected coaches at no cost to the customers. |
| 10045859 | MOTOR COACH INC: DRIVE AXLE SUSPENSION SUPPORT STRUCTURE MAY ACCUMULATE WATER CAUSING SUPPORT STRUCTURE DAMAGE DUE TO EXPANSION, IN FREEZING TEMPERATURES, WHILE COACH IS BEING OPERATED. MODELS E4500, J4500. NO MODEL YEARS LISTED. *PE UPDATED 12/10/12. *PE |
| 10044567 | MCI: ON SOME COACHES, DUE TO AN ABSENCE OF WASHER, THE FAN CLUTCH BRACKET BUSHING MAY WALK OUT OF BRACKET AND ALLOW CLUTCH MISALIGNMENT AND BELT FAILURE. *PE |
| 10044566 | MCI: ADDITIONAL LOAD PLACED ON ENGINE'S INTERNAL GEARS, RESULTING IN VIBRATION TRANSMITTED TO STEERING WHEEL CAUSED BY AIR COMPRESSOR CUTTING IN, AT LOW SPEED, AND A DEMAND FOR POWER STEERING. *PE |
| 10043707 | MCI: THE MANUFACTURING PROCESS OF FAN CLUTCH COOLING RING FINS MAY CAUSE COACHES TO EXPERIENCE MISSING PORTIONS AND/OR STRESS CRACKS. NO MODEL YEARS LISTED. *PE |
| 10043706 | MCI: DUE TO FAILURE OF DIODE, WHICH CAUSED DESIGNATED FUSE TO BLOW, THE BOOST PUMP (CODE A22) FAIL TO OPERATE PROPERLY. NO MODEL YEARS LISTED. *PE |
| 10042911 | MOTOR COACH INDUSTRIES: ON SOME COACHES, WATER MAY MIGRATE ONTO/INTO THE TRANSMISSION AND/OR THE FILL TUBE, THROUGH THE BREATHER VENT THAT IS LOCATED ON TOP OF TRANSMISSION. NO MODEL YEARS LISTED. *PE |
| 10042889 | MOTOR COACH INDUSTRIES: BULLETIN INFORMATION ON SOME MOTOR COACHES, AT A HIGH TEMPERATURE THRESHOLD THAT THE DRIVE AXLE WHEEL HUB COVER WOULD BECOME DETACHED DURING THE OPERATION OF THE MOTOR COACH. NO MODEL YEARS LISTED. *PE |
| 10038824 | MOTOR COACH INDUDSTRIES: INFORMATION ON REPLACING THE COOLANT PUMP THAT MAY HAVE A PROBLEM. *RM |
| 10038195 | MOTOR COACH INDUSTRIES SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THERE MAY BE A HARSH DOWNSHIFT, RPM FLARE, OR THE TRANSMISSION MAY LOCK. *RM |
| 10034486 | MCI: TAG UNLOAD VALVE ASSEMBLY. EFFECTIVE WITH UNIT NUMBER 65614, MCI HAS MADE DESIGN CHANGES TO THE TAG UNLOAD VALVE ASSEMBLY INSTALLATION ON SOME MODEL COACHES. THE LONGER LIFE VALVES WILL IMPROVE THE DURABILITY OF THE TAG UNLOAD VALVE ASSEMBLY. MODELS E4500/J4500 SERIES. NO MODEL YEARS LISTED. *PE |
NHTSA manufacturer communications (public domain)
NHTSA investigations
MCI Drive Shaft Safety Loop Failures
NHTSA Office of Defects Investigation