Compared with other years
NHTSA ODI complaints by model year
Recalls in Canada
10 Transport Canada recalls for the 2017 MCI J4500.
| 2026007 15 Jan 2026 | Visual System Issue: On certain buses, the wrong glass may have been installed on the lower front entry door panel. As a result, the glass may not meet certain requirements… |
| 2021595 24 Sept 2021 | Electrical Issue: On certain buses, a circuit board for the main distribution panel (MDP) located in the battery compartment may fail. If this happens, the circuit board… |
| 2021297 18 May 2021 | Fuel System Issue: On certain buses, the fuel rail assembly could develop a leak. Note: This recall only affects buses equipped with a Cummins L9 or ISX12 diesel engine… |
| 2020501 21 Oct 2020 | Engine Issue: On certain buses, the engine coolant hoses may be defective and could fail. As a result, engine coolant could leak. If this happens, a low coolant warn… |
| 2020179 27 Apr 2020 | Brakes Issue: On certain buses, the brake hoses may be routed incorrectly and could become damaged or fail. If this happens, air could leak from the hose and cause a… |
| 2019049 5 Feb 2019 | Structure Issue: On certain motor coaches, the left-rear side window may not be properly attached. This could cause the window to separate from the vehicle. Safety … |
| 2018545 4 Oct 2018 | Seats And Restraints Certain motor coaches equipped with the optional 60 passenger seating arrangement do not conform to the requirements of Canada Motor Vehicle Safety Standard (CM… |
| 2017584 28 Nov 2017 | Suspension On certain vehicles, the front sway bar could crack at one of the bushing/clamp locations. This could affect vehicle handling and increase the risk of a crash c… |
| 2017291 2 Jun 2017 | Brakes Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 121 - Air Brake Systems. Clamps securing the front brake h… |
| 2016479 29 Sept 2016 | Brakes Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard 121 - Air Brake Systems. Due to an error in programming, the low a… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Motor Coach Industries (MCI) is recalling certain 2017-2020 J4500 motor coaches. The coolant hose may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway.
Motor Coach Industries (MCI) is recalling certain 2015-2016 D4000, 2015-2020 D4500 and D4505, 2016-2020 J4500, 2018 J3500, and 2017 D4005 buses. The seat belts may not extend from the retracted position, rendering the seat belt unusable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 208, "Occupant Crash Protection," and number 209, "Seat Belt Assemblies."
Motor Coach Industries (MCI) is recalling certain model year 2014-2019 J4500 and 2018-2019 J3500 motor coaches. The brake hoses may crack or otherwise fail resulting in an air leak. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Motor Coach Industries (MCI) is recalling certain 2014-2017 J4500 motor coaches equipped with ZF front axles. In the affected vehicles, the front brake hose routing clamps may have been over-tightened, possibly damaging the brake hose wall reinforcement. If the brake hose wall reinforcement is damaged, the brake hose may leak. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Motor Coach Industries (MCI) is recalling certain model year 2017 J4500 motorcoaches manufactured March 14, 2016, to August 23, 2016. The affected vehicles may experience a multiplexing programming error that will not provide any visual or audible warnings if the vehicle's primary service brake air reservoir system has low pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What MCI told its dealers about the 2017 MCI J4500: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011092 | Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor. |
| 10240348 | Instructions to improve sealing in the front junction box. |
| 10222404 | MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion |
| 10213037 | Technical Service Information Bulletin describing the retrofit for the front junction box cover on specifically equipped buses. |
| 10213033 | Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020. |
| 10210913 | This Technical Instruction is a description of the inspections and cleaning procedures being recommended by MCI due to the parts shortages which are impacting the repair inspections associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Services Information Bulletin TSIB 22-01 and Technical Instruction ITS60421, except they are specific to those customers operating in extremely corrosive environments. |
| 10210017 | This Instruction to Service (ITS) is a description of the inspections being recommedned by MCI due to the parts shortages which are impacting the repair instructions associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Service Information Bulletin TSIB 22-01. |
| 10208761 | This is an upgrade to Technical Service Information Bulletin TSIB 21-10 issued in January of 2022 which is specific to buses operating in severe duty and or corrosive environments. These bulletins have been issued to recommend interim inspection procedures required every 6000 miles on specifically equipped motor coaches due to global parts shortages and the subsequent delay in available parts to conduct the corrective actions associated with NHTSA Recall 21V-748. |
| 10198960 | This Technical Sevice Information Bulletion is to advise of a part number supersession of the coolant hump hose, MCI PN 6L-8-353, to MCI PN 06-08-2262. |
| 10183722 | Technical instruction describing the procedure to replace damaged seals in the cooling fan drive gearbox manufactured by Curtis Machine Company Inc. |
| 10180808 | This Service Bulletin informs affected owners of the steps to remove the unused Saucon provisional connector, MCI P/N 19-11-2941, located in the front junction box on coaches without a Saucon telematics module. |
| 10180807 | This Service Bulletin informs affected owners of the steps to add a tensioner bracket to increase the tension on the A/C compressor belt. |
| 10180805 | This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving. |
| 10173616 | This service bulletin notifies owners of affected vehicles that Daimler Trucks North America LLC has issued a field service campaign to reprogram the software and replace emission labels on coaches equipped with a Detroit GHG17 DD13 engine. |
| 10173614 | This service bulletin outlines the steps to replace the adapter plates on the tag axle bellows to increase support for the bellow piston. |
| 10172528 | DDC Field service campaign for GHG17 Detroit DD13 engines requiring software reprogramming and new emission label replacement. This field service applies only to MCI (Motor Coach Industries) vehicles. |
| 10172212 | This Procedure outlines steps to add a tensioner bracket to increase the tension in the A/C Compressor belt. |
| 10171202 | This Service Bulletin outlines the steps to install reinforcement bracket for the mudflap on coaches equipped with MCI P/N 03-33-2646. |
| 10171201 | This Service Bulletin outlines the necessary steps to inspect the power steering system for proper operation. It also lists the necessary steps to replace the power steering seals if needed. |
| 10168838 | This Procedure is to inspect the alignment and correct if needed and is to be used at Service Centers equipped with Hunter Alignment Machine, WT470. |
| 10167386 | This Procedure is for changing the functionality of the tail lights such that they comply with New Jersey Administrative Code Section 16:53-3.30, which requires the stop lights to be "separate and independent" of all other rear lights on the coach. |
| 10167381 | This Procedure outlines the steps to install a relief valve on the air compressor for coaches equipped with DD13 engines. |
| 10165727 | This Procedure outlines the steps to replace the fuel overflow hose and clamp on the fuel tank on model year 2011-2020 J4500 model coaches. |
| 10152494 | This Service Advisory informs affected owners of model year 2017-2019 J4500 coaches equipped with DDC GHG17 engines, that the cold weather can bring on a rash of engine codes, notably 3216/16 - SCR inlet NOx Sensor code, which will cause the Maintenance Indicator Light (MIL) to illuminate and could cause a derate of 25% of available power; that DDC has developed an interim solution in the form of a need to apply a test calibration sticker on the engine and a new program upload to the engine that will temporarily suppress the 3216/16 code from illuminating the MIL and avoid the 25% derate. Wid |
| 10151595 | Field Service Campaign D18M2 GHG17 GHG17 Detroit? DD13 Software Reprogramming and Emission Label Replacement for Motor Coach Industries, Inc. (MCI) |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Supply and return heater hose rupture
NHTSA Office of Defects Investigation