Compared with other years
NHTSA ODI complaints by model year
Recalls in Canada
5 Transport Canada recalls for the 2020 MCI J4500.
| 2026007 15 Jan 2026 | Visual System Issue: On certain buses, the wrong glass may have been installed on the lower front entry door panel. As a result, the glass may not meet certain requirements… |
| 2021761 15 Dec 2021 | Fuel System Issue: On certain buses, the fuel tubes between the fuel rail and the injectors may crack and create a fuel leak. Note: This recall only affects buses equip… |
| 2021595 24 Sept 2021 | Electrical Issue: On certain buses, a circuit board for the main distribution panel (MDP) located in the battery compartment may fail. If this happens, the circuit board… |
| 2021058 11 Feb 2021 | Electrical Issue: On certain motor coaches, the power cable in the battery compartment may have been routed incorrectly. As a result, the cable could be damaged by conta… |
| 2020276 17 Jun 2020 | Electrical Issue: On certain buses, a build-up of corrosion on the alternator connection could cause it to malfunction. If this happens, the alternator voltage output ma… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Motor Coach Industries (MCI) is recalling certain 2019-2021 D45CRTLE, J3500, and J4500 coaches, equipped with a rear-mounted bike rack. The vehicle's rear lighting may be obstructed when bikes are installed on the bike rack. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Motor Coach Industries (MCI) is recalling certain 2019-2022 D4000 ISTV, D4500, 2021 D4000, D4520, 2020-2021 D4505, D4005, 2020-2022 D45CRTLE, and 2019-2021 J4500 vehicles equipped with certain Cummins X12 diesel engines. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.
Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Motor Coach Industries (MCI) is recalling certain 2018-2021 J4500 and 2018-2020 D45CRTLE vehicles. The power cables may have been improperly installed and routed in the vehicle battery compartment, which may result in chafing.
Motor Coach Industries (MCI) is recalling certain 2017-2020 J4500 motor coaches. The coolant hose may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway.
Motor Coach Industries (MCI) is recalling certain 2018-2020 D4000, D4005, D4500, D4505 and D45CRTLE buses manufactured with electric cooling fans (E-fan) for the radiator and charge air cooler, Borg Warner 55SI model dual alternator configuration (with a sense stud and wire), and Parker Vansco Multiplexing Module (VMM) Multiplex system. A build-up of debris, corrosion, and/or water flow could cause a high resistance path to ground for the sense stud on the back of the alternator and cause the alternator to produce excessive voltage output, which may exceed the threshold limit currently programmed in the VMM and result in a loss of engine power and vehicle shutdown.
Motor Coach Industries (MCI) is recalling certain 2015-2016 D4000, 2015-2020 D4500 and D4505, 2016-2020 J4500, 2018 J3500, and 2017 D4005 buses. The seat belts may not extend from the retracted position, rendering the seat belt unusable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 208, "Occupant Crash Protection," and number 209, "Seat Belt Assemblies."
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What MCI told its dealers about the 2020 MCI J4500: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011092 | Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor. |
| 11009858 | Instructions for replacing the condenser fan fuses with a more robust design. |
| 10248311 | Instruction to Service ITS60877 provides instructions to relocate an impact sensor in baggage bay to reduce nuisance activations. |
| 10240348 | Instructions to improve sealing in the front junction box. |
| 10222404 | MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion |
| 10213037 | Technical Service Information Bulletin describing the retrofit for the front junction box cover on specifically equipped buses. |
| 10210913 | This Technical Instruction is a description of the inspections and cleaning procedures being recommended by MCI due to the parts shortages which are impacting the repair inspections associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Services Information Bulletin TSIB 22-01 and Technical Instruction ITS60421, except they are specific to those customers operating in extremely corrosive environments. |
| 10210903 | This Technical Service Information Bulletin is a supplemental reminder to all MCI owners/operators of vehicles which are affected by the Cummins Equipment Recall 21E-099 and MCI Vehicle recall 21V-971. |
| 10210017 | This Instruction to Service (ITS) is a description of the inspections being recommedned by MCI due to the parts shortages which are impacting the repair instructions associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Service Information Bulletin TSIB 22-01. |
| 10208761 | This is an upgrade to Technical Service Information Bulletin TSIB 21-10 issued in January of 2022 which is specific to buses operating in severe duty and or corrosive environments. These bulletins have been issued to recommend interim inspection procedures required every 6000 miles on specifically equipped motor coaches due to global parts shortages and the subsequent delay in available parts to conduct the corrective actions associated with NHTSA Recall 21V-748. |
| 10207577 | This Technical Service Information Bulletin describes interim inspection procedures required every 6000 miles on specific motor coaches due to the global parts shortage and subsequent delay in available parts to conduct the corrective actions associated with NHTSA Recall 21V-748. Customers were notified of the recall and recommended to download this inspection document from the MCI website. |
| 10203121 | Technical Service Information Bulletin describing an update to the Preventaive Maintenance requirements for specifically equipped motor coaches with Kiel Avane model passenger seats. |
| 10198960 | This Technical Sevice Information Bulletion is to advise of a part number supersession of the coolant hump hose, MCI PN 6L-8-353, to MCI PN 06-08-2262. |
| 10189591 | Technical instruction describing how to replace the plastic fuel tank filler neck gasket. |
| 10182289 | This service bulletin outlines the steps to add the secondary air filter. The secondary filter can only be used with primary air filter, MCI P/N: 09-03-1858. |
| 10180808 | This Service Bulletin informs affected owners of the steps to remove the unused Saucon provisional connector, MCI P/N 19-11-2941, located in the front junction box on coaches without a Saucon telematics module. |
| 10180805 | This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving. |
| 10180804 | This Service Bulletin informs affected owners that the A/C compressor on certain J4500 coaches are making excessive noise and vibration which may result in vibration transferred to the coach frame, possibly resulting in noise and passenger discomfort and that the A/C compressor belt should be replaced. MCI is providing parts at no cost to the customer. |
| 10180803 | This Service Bulletin informs affected owners that on certain D45CRTLE and J4500 model coaches equipped with Cummins X12 engines, the top alternator power and ground cables may potentially come in contact with the edge of the clamp mounting bracket and that a shim should be added between the mounting bracket and the clamp. MCI is providing the parts and labor at no cost to the owners. |
| 10179405 | This service bulletin advises owners of affected vehicles that Mobile Climate Control ("MCC") has notified MCI that certain new style evaporator motors supplied by MCC may have inadequate electrical contacts at the main circuit board, which could result in premature failure of the motor. The service bulletin advises how owners may have their vehicles repaired. |
| 10177888 | This service bulletin advises owners of affected vehicles that Modine Manufacturing Co. has notified MCI that some of the e-fan engine cooling modules may have their harness rubbing on an uncovered metal edge, which could lead to harness damage and cooling module failure. The service bulletin advises how owners may have their vehicles repaired. |
| 10173615 | This service bulletin outlines the steps to relocate the ambient temperature sensor from the spare tire compartment to the bumperette to improve the accuracy of the sensor reading. This service bulletin needs to be done in conjunction with Service Bulletin 2123. |
| 10173614 | This service bulletin outlines the steps to replace the adapter plates on the tag axle bellows to increase support for the bellow piston. |
| 10173613 | This service bulletin advises owners of affected vehicles that ZF has notified MCI that some brake chambers installed on the ZF drive axle have had water ingress, causing malfunction of the pneumatic brake system and dragging brakes during sub-zero temperatures. The service bulletin advises how owners may have their vehicles repaired. |
| 10173612 | This service bulletin advises owners of affected vehicles that the throttle pedal sensors may provide intermittent, erratic data and cause the "engine check" light to become illuminated, and how repairs can be made to correct the vehicles. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Supply and return heater hose rupture
NHTSA Office of Defects Investigation