Compared with other years
NHTSA ODI complaints by model year
Recalls in Canada
12 Transport Canada recalls for the 2018 MCI J4500.
| 2026007 15 Jan 2026 | Visual System Issue: On certain buses, the wrong glass may have been installed on the lower front entry door panel. As a result, the glass may not meet certain requirements… |
| 2021595 24 Sept 2021 | Electrical Issue: On certain buses, a circuit board for the main distribution panel (MDP) located in the battery compartment may fail. If this happens, the circuit board… |
| 2021297 18 May 2021 | Fuel System Issue: On certain buses, the fuel rail assembly could develop a leak. Note: This recall only affects buses equipped with a Cummins L9 or ISX12 diesel engine… |
| 2021058 11 Feb 2021 | Electrical Issue: On certain motor coaches, the power cable in the battery compartment may have been routed incorrectly. As a result, the cable could be damaged by conta… |
| 2020501 21 Oct 2020 | Engine Issue: On certain buses, the engine coolant hoses may be defective and could fail. As a result, engine coolant could leak. If this happens, a low coolant warn… |
| 2020276 17 Jun 2020 | Electrical Issue: On certain buses, a build-up of corrosion on the alternator connection could cause it to malfunction. If this happens, the alternator voltage output ma… |
| 2020179 27 Apr 2020 | Brakes Issue: On certain buses, the brake hoses may be routed incorrectly and could become damaged or fail. If this happens, air could leak from the hose and cause a… |
| 2019049 5 Feb 2019 | Structure Issue: On certain motor coaches, the left-rear side window may not be properly attached. This could cause the window to separate from the vehicle. Safety … |
| 2018545 4 Oct 2018 | Seats And Restraints Certain motor coaches equipped with the optional 60 passenger seating arrangement do not conform to the requirements of Canada Motor Vehicle Safety Standard (CM… |
| 2018170 9 Apr 2018 | Lights And Instruments On certain motor coaches, the rear left hand tail lamp harness branch of the engine compartment wiring harness may chafe against the engine coolant tank. If thi… |
| 2018171 9 Apr 2018 | Other On certain motor coaches, the rear left hand side window is mounted using adhesive and fasteners that may not have been installed correctly during assembly. Und… |
| 2017540 2 Nov 2017 | Brakes On certain vehicles, the instrument panel air gauge connections may have been reversed and may not show the actual air pressure in the primary and secondary air… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Motor Coach Industries (MCI) is recalling certain 2018-2021 J4500 and 2018-2020 D45CRTLE vehicles. The power cables may have been improperly installed and routed in the vehicle battery compartment, which may result in chafing.
Motor Coach Industries (MCI) is recalling certain 2017-2020 J4500 motor coaches. The coolant hose may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway.
Motor Coach Industries (MCI) is recalling certain 2018-2020 D4000, D4005, D4500, D4505 and D45CRTLE buses manufactured with electric cooling fans (E-fan) for the radiator and charge air cooler, Borg Warner 55SI model dual alternator configuration (with a sense stud and wire), and Parker Vansco Multiplexing Module (VMM) Multiplex system. A build-up of debris, corrosion, and/or water flow could cause a high resistance path to ground for the sense stud on the back of the alternator and cause the alternator to produce excessive voltage output, which may exceed the threshold limit currently programmed in the VMM and result in a loss of engine power and vehicle shutdown.
Motor Coach Industries (MCI) is recalling certain 2015-2016 D4000, 2015-2020 D4500 and D4505, 2016-2020 J4500, 2018 J3500, and 2017 D4005 buses. The seat belts may not extend from the retracted position, rendering the seat belt unusable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 208, "Occupant Crash Protection," and number 209, "Seat Belt Assemblies."
Motor Coach Industries (MCI) is recalling certain model year 2014-2019 J4500 and 2018-2019 J3500 motor coaches. The brake hoses may crack or otherwise fail resulting in an air leak. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Motor Coach Industries (MCI) is recalling certain 2019 J3500 and D4505 buses, and 2018-2019 J4500 buses equipped with Transpec T287x Series glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Motor Coach Industries (MCI) is recalling certain 2018-2019 MCI J4500 motorcoaches with the 60 passenger seating option. These vehicles may have an insufficient number of emergency egress windows, inhibiting passenger exit in the event of an emergency. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Motor Coach Industries (MCI) is recalling certain 2018 J4500 vehicles. The left rear taillight harness branch of the engine compartment wiring may contact the engine coolant tank causing a loss of power to the left taillight. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Motor Coach Industries (MCI) is recalling certain 2018 MCI J4500 motor coaches. The rear left hand window may separate from the vehicle.
Motor Coach Industries (MCI) is recalling certain 2018 MCI J4500 buses. The primary air line was incorrectly hooked to the secondary air pressure gauge and the secondary air line was hooked to the primary air pressure gauge. As such, these buses fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What MCI told its dealers about the 2018 MCI J4500: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011092 | Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor. |
| 10240348 | Instructions to improve sealing in the front junction box. |
| 10222404 | MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion |
| 10213037 | Technical Service Information Bulletin describing the retrofit for the front junction box cover on specifically equipped buses. |
| 10213033 | Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020. |
| 10210913 | This Technical Instruction is a description of the inspections and cleaning procedures being recommended by MCI due to the parts shortages which are impacting the repair inspections associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Services Information Bulletin TSIB 22-01 and Technical Instruction ITS60421, except they are specific to those customers operating in extremely corrosive environments. |
| 10210017 | This Instruction to Service (ITS) is a description of the inspections being recommedned by MCI due to the parts shortages which are impacting the repair instructions associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Service Information Bulletin TSIB 22-01. |
| 10208761 | This is an upgrade to Technical Service Information Bulletin TSIB 21-10 issued in January of 2022 which is specific to buses operating in severe duty and or corrosive environments. These bulletins have been issued to recommend interim inspection procedures required every 6000 miles on specifically equipped motor coaches due to global parts shortages and the subsequent delay in available parts to conduct the corrective actions associated with NHTSA Recall 21V-748. |
| 10207577 | This Technical Service Information Bulletin describes interim inspection procedures required every 6000 miles on specific motor coaches due to the global parts shortage and subsequent delay in available parts to conduct the corrective actions associated with NHTSA Recall 21V-748. Customers were notified of the recall and recommended to download this inspection document from the MCI website. |
| 10198960 | This Technical Sevice Information Bulletion is to advise of a part number supersession of the coolant hump hose, MCI PN 6L-8-353, to MCI PN 06-08-2262. |
| 10188111 | Service Bulletin describing how to inspect the engine door panel for de-bonding of fiberglass to metal door frame. |
| 10182289 | This service bulletin outlines the steps to add the secondary air filter. The secondary filter can only be used with primary air filter, MCI P/N: 09-03-1858. |
| 10180808 | This Service Bulletin informs affected owners of the steps to remove the unused Saucon provisional connector, MCI P/N 19-11-2941, located in the front junction box on coaches without a Saucon telematics module. |
| 10180807 | This Service Bulletin informs affected owners of the steps to add a tensioner bracket to increase the tension on the A/C compressor belt. |
| 10180805 | This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving. |
| 10180803 | This Service Bulletin informs affected owners that on certain D45CRTLE and J4500 model coaches equipped with Cummins X12 engines, the top alternator power and ground cables may potentially come in contact with the edge of the clamp mounting bracket and that a shim should be added between the mounting bracket and the clamp. MCI is providing the parts and labor at no cost to the owners. |
| 10174797 | This service bulletin outlines the steps to replace the breather plug with a remote breather on the ZF axle differential to avoid possible breather clogging when the coach drives through mud and water. |
| 10173616 | This service bulletin notifies owners of affected vehicles that Daimler Trucks North America LLC has issued a field service campaign to reprogram the software and replace emission labels on coaches equipped with a Detroit GHG17 DD13 engine. |
| 10173615 | This service bulletin outlines the steps to relocate the ambient temperature sensor from the spare tire compartment to the bumperette to improve the accuracy of the sensor reading. This service bulletin needs to be done in conjunction with Service Bulletin 2123. |
| 10173614 | This service bulletin outlines the steps to replace the adapter plates on the tag axle bellows to increase support for the bellow piston. |
| 10173612 | This service bulletin advises owners of affected vehicles that the throttle pedal sensors may provide intermittent, erratic data and cause the "engine check" light to become illuminated, and how repairs can be made to correct the vehicles. |
| 10172528 | DDC Field service campaign for GHG17 Detroit DD13 engines requiring software reprogramming and new emission label replacement. This field service applies only to MCI (Motor Coach Industries) vehicles. |
| 10172213 | This Procedure outlines steps to replace the double groove belt and single idler pulley bracket on A/C Compressor with single groove matched belts and double idler pulley bracket respectively. |
| 10172212 | This Procedure outlines steps to add a tensioner bracket to increase the tension in the A/C Compressor belt. |
| 10171202 | This Service Bulletin outlines the steps to install reinforcement bracket for the mudflap on coaches equipped with MCI P/N 03-33-2646. |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Supply and return heater hose rupture
NHTSA Office of Defects Investigation