The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
The risk
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
The remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA's own wording · initiated by MFR
Vehicles covered
| Model | Model years |
|---|---|
| Freightliner Sprinter 2500 | 2013, 2014 |
| Freightliner Sprinter 3500 | 2013, 2014 |
| Mercedes-Benz Metris | 2016 |
Components: ELECTRICAL SYSTEM:SOFTWARE
Model years in this recall
NHTSA complaints and the number of recall campaigns for each model year this recall covers.
| Model | Year | Complaints | Recalls |
|---|---|---|---|
| Freightliner Sprinter 2500 | 2013 | 2 | 4 |
| Freightliner Sprinter 2500 | 2014 | 4 | 4 |
| Freightliner Sprinter 3500 | 2013 | 0 | 5 |
| Freightliner Sprinter 3500 | 2014 | 0 | 5 |
| Mercedes-Benz Metris | 2016 | 127 | 13 |
Other electrical system recalls in 2017
67 of the 810 recall campaigns reported to NHTSA in 2017 concerned the electrical system; Daimler Vans USA, LLC filed 126 campaigns in all.
| 17V845000 28 Dec 2017 | Volvo Bus Corporation |
| 17V838000 21 Dec 2017 | Forest River, Inc. |
| 17V829000 19 Dec 2017 | REV Recreation Group |
| 17V830000 19 Dec 2017 | Newmar Corporation |
| 17V825000 19 Dec 2017 | Forest River, Inc. |
| 17V814000 18 Dec 2017 | Ford Motor Company |
| 17V799000 13 Dec 2017 | Forest River, Inc. |
| 17V795000 11 Dec 2017 | Aston Martin The Americas |
NHTSA recalls (public domain) · all recalls of 2017