Problems owners report
Complaints filed with NHTSA about the 2020 Chrysler Pacifica, by the system named in each complaint. One complaint can name several.
- Electrical system64
- Engine52
- Power train38
- Steering32
- Unknown or other19
- Fuel/propulsion system9
- Seats6
- Vehicle speed control5
- Service brakes5
- Forward collision avoidance5
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 11 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 39 2020 Pacifica vehicles were involved in crashes on US public roads in which someone died; 20 people died inside them, and 3 of the vehicles rolled over. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2020 Chrysler Pacifica failed the safety check 1.20% of the time — 2% more often than the average 2020 passenger car (1.18%). Median odometer at inspection: 41,714 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
In the Netherlands
26 first registered in 2020 are on Dutch roads; 92% arrived later as imports. Median list price when new: €67,305.
Most common APK defects
- Band onvoldoende profiel6
- Ruitenwisserinstallatie geeft onvoldoende zicht5
- Bandenspanning niet op juiste waarde4
- Dimlicht onjuist afgesteld2
- Koplamp met afwijkend lichtbeeld onjuist afgesteld2
- Zijrichtingaanwijzer(s) werkt niet (goed)2
- Richtingaanwijzers kleur wijkt af/niet toegestaan1
- (Zij-)markeringslicht werkt niet (goed)1
Colours
RDW Open Data: registered vehicles and APK defects (CC0) · defect descriptions in the RDW's Dutch wording
Crash-test ratings
NHTSA 5-star results for 2 variants; 1 of 1 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2020 Chrysler Pacifica VAN FWD | ★★★★★ | 11.6 % |
| 2020 Chrysler Pacifica VAN AWD | — | 0.0 % |
- Electronic stability control
- Optional
- Forward collision warning
- Optional
- Lane departure warning
- Optional
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 1 variant: combined 10.6 L/100 km (about 22 mpg US), CO₂ 249 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Pacifica (Stop-Start) · Minivan · Regular gasoline | 12.4 | 8.4 | 10.6 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
6 Transport Canada recalls for the 2020 Chrysler Pacifica.
| 2026272 4 Jun 2026 | High Voltage Issue: On certain vehicles, the high-voltage battery could fail. If this happens, the high-voltage battery could overheat. Note: This recall only affects pl… |
| 2024548 15 Aug 2024 | Label Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "N… |
| 2024411 18 Jul 2024 | High Voltage Issue: On certain vehicles, a problem inside the high-voltage battery assembly could cause a short circuit. Note: This recall only affects plug-in hybrid (P… |
| 2023008 18 Jan 2023 | Electrical Issue: On certain plug-in hybrid electric vehicles (PHEV), a wiring connector inside the transmission could short circuit. As a result, the engine could shut … |
| 2020254 10 Jun 2020 | Electrical Issue: On certain Plug-In Hybrid Electric Vehicles (PHEV), there could be a problem with the connection at the 12 volt battery isolator post. As a result, the… |
| 2020145 6 Apr 2020 | Visual System Issue: On certain vehicles, the rearview camera image may be displayed even after the transmission is shifted out of reverse. This could cause a possible dist… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Chrysler told its dealers about the 2020 Chrysler Pacifica: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011799 | Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair. |
| 11011774 | Backup Camera Poor Image Quality Inspection |
| 11010748 | Reverse View Camera Inoperative After Recent Repair |
| 11010511 | Tire Pressure Monitor (TPM) Service Information. TPM Lamp On. |
| 11009570 | SWITCH AND BEZEL - FRONT DOOR |
| 11009559 | MODULE - INVERTER |
| 11006965 | "Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB). " |
| 11005525 | Liftgate Inoperative And Or Intermittently Will Not Open Or Close. |
| 11005320 | "Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels." |
| 11004838 | 2 nd Row Seat Does Not Fold Using Easy Entry Handle. |
| 11002828 | "Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On " |
| 11002752 | MOTOR - BLOWER WITH WHEEL |
| 11001466 | Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close |
| 11001459 | Suspected Engine Coolant Leak |
| 11001200 | "3rd Row Seat Headrest Will Not Stay Up On 60% Seat." |
| 11001198 | Suspected Engine Coolant Leak |
| 11000992 | Checking Radio Software Level On A VP2 Radio |
| 11000926 | Power Sliding Door Will Not Power Open And/Or Close Automatically. |
| 11000861 | HCP Stuck In Plant Mode. Red Wrench Light On, Electric Drive Modes Disabled |
| 11000195 | "PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnos |
| 11000169 | BRUSH - VACUUM |
| 10251822 | Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required |
| 10251817 | Revised Customer Satisfaction Notification Y40 ? Control Module Software Updates |
| 10251816 | Customer Satisfaction Notification Y40 Control Module Software Updates |
| 10251802 | International Warranty Bulletin ID-24-01 (XN1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU) |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Loss of motive power due to an internal wiring connector short.
Transmission fault leading to loss of motive power
NHTSA Office of Defects Investigation