Problems owners report
Complaints filed with NHTSA about the 2021 Chrysler Pacifica, by the system named in each complaint. One complaint can name several.
- Electrical system152
- Engine141
- Power train119
- Fuel/propulsion system77
- Unknown or other56
- Back over prevention28
- Vehicle speed control23
- Steering17
- Forward collision avoidance16
- Seats12
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 11 injuries and 0 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 16 2021 Pacifica vehicles were involved in crashes on US public roads in which someone died; 11 people died inside them. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2021 Chrysler Pacifica failed the safety check 0.95% of the time — 0% more often than the average 2021 passenger car (0.95%). Median odometer at inspection: 31,374 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
In the Netherlands
37 first registered in 2021 are on Dutch roads; 73% arrived later as imports. Median list price when new: €66,563.
Most common APK defects
- Bandenspanning niet op juiste waarde7
- Ruitenwisserinstallatie geeft onvoldoende zicht6
- Band onvoldoende profiel5
- Dimlicht onjuist afgesteld4
- Mistlicht voor onjuist afgesteld3
- Bandenspanning op 1 as niet gelijk2
- Lichtbeeld dimlicht onjuist2
- Band beschadigd2
Colours
RDW Open Data: registered vehicles and APK defects (CC0) · defect descriptions in the RDW's Dutch wording
Crash-test ratings
NHTSA 5-star results for 2 variants; 1 of 1 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2021 Chrysler Pacifica VAN FWD | ★★★★★ | 11.6 % |
| 2021 Chrysler Pacifica VAN AWD | — | 0.0 % |
- Electronic stability control
- Standard
- Forward collision warning
- No
- Lane departure warning
- No
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Fuel consumption
Official Canadian test results for 1 variant: combined 10.6 L/100 km (about 22 mpg US), CO₂ 249 g/km.
| Variant | City | Highway | Combined |
|---|---|---|---|
| Pacifica · Minivan · Regular gasoline | 12.4 | 8.4 | 10.6 |
Litres per 100 km. Natural Resources Canada, Fuel consumption ratings (open.canada.ca) · Open Government Licence – Canada
Recalls in Canada
6 Transport Canada recalls for the 2021 Chrysler Pacifica.
| 2026272 4 Jun 2026 | High Voltage Issue: On certain vehicles, the high-voltage battery could fail. If this happens, the high-voltage battery could overheat. Note: This recall only affects pl… |
| 2026003 5 Jan 2026 | Seats And Restraints Issue: On certain vehicles converted for wheelchair access by Vantage Mobility, the wheelchair tie-down retractors may not have been manufactured properly. As… |
| 2024548 15 Aug 2024 | Label Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "N… |
| 2024411 18 Jul 2024 | High Voltage Issue: On certain vehicles, a problem inside the high-voltage battery assembly could cause a short circuit. Note: This recall only affects plug-in hybrid (P… |
| 2024338 13 Jun 2024 | Visual System Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the display. Canadian regulations require the rearview i… |
| 2023008 18 Jan 2023 | Electrical Issue: On certain plug-in hybrid electric vehicles (PHEV), a wiring connector inside the transmission could short circuit. As a result, the engine could shut … |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Chrysler told its dealers about the 2021 Chrysler Pacifica: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011799 | Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair. |
| 11011774 | Backup Camera Poor Image Quality Inspection |
| 11010748 | Reverse View Camera Inoperative After Recent Repair |
| 11010511 | Tire Pressure Monitor (TPM) Service Information. TPM Lamp On. |
| 11009570 | SWITCH AND BEZEL - FRONT DOOR |
| 11009559 | MODULE - INVERTER |
| 11007714 | "After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning Chime" |
| 11006965 | "Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB). " |
| 11005525 | Liftgate Inoperative And Or Intermittently Will Not Open Or Close. |
| 11005326 | "Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software." |
| 11005320 | "Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels." |
| 11004838 | 2 nd Row Seat Does Not Fold Using Easy Entry Handle. |
| 11002828 | "Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On " |
| 11002752 | MOTOR - BLOWER WITH WHEEL |
| 11001756 | Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs) |
| 11001466 | Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close |
| 11001459 | Suspected Engine Coolant Leak |
| 11001230 | "Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37 Improving app connectivity. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37. NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP." |
| 11001200 | "3rd Row Seat Headrest Will Not Stay Up On 60% Seat." |
| 11001198 | Suspected Engine Coolant Leak |
| 11000992 | Checking Radio Software Level On A VP2 Radio |
| 11000926 | Power Sliding Door Will Not Power Open And/Or Close Automatically. |
| 11000861 | HCP Stuck In Plant Mode. Red Wrench Light On, Electric Drive Modes Disabled |
| 11000798 | "3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done" |
| 11000611 | MODULE - TELEMATICS |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Loss of motive power due to an internal wiring connector short.
Transmission fault leading to loss of motive power
NHTSA Office of Defects Investigation