Problems owners report
Complaints filed with NHTSA about the 2023 Jeep Grand Cherokee, by the system named in each complaint. One complaint can name several.
- Electrical system179
- Engine85
- Suspension69
- Unknown or other64
- Fuel/propulsion system53
- Steering44
- Forward collision avoidance40
- Power train39
- Service brakes22
- Vehicle speed control18
NHTSA ODI complaints (public domain) · updated 23 Oct 2026 · 18 injuries and 1 deaths reported
Compared with other years
NHTSA ODI complaints by model year
Fatal crashes in the US
From 2020 to 2023, 12 2023 Grand Cherokee vehicles were involved in crashes on US public roads in which someone died; 2 people died inside them. This is a count, not a crash rate: it grows with the number of cars on the road.
NHTSA Fatality Analysis Reporting System (FARS), crash years 2020–2023 (public domain)
New York safety inspections
At its first New York inspection the 2023 Jeep Grand Cherokee failed the safety check 0.30% of the time — 56% less often than the average 2023 passenger car (0.69%). Median odometer at inspection: 11,984 miles.
NY DMV Vehicle Inspections (vezn-fmmk), initial inspections since Aug 2021 · how we count
Real-world fuel consumption
360 Jeep Grand Cherokee cars first registered in Europe in 2023 report their fuel use through the on-board meter.
| Fuel | Cars | On the road | WLTP | Difference |
|---|---|---|---|---|
| Plug-in hybrid | 360 | 9.9 | 2.7 | +270% |
Litres per 100 km from the cars' own fuel meters (OBFCM), collected in 2024; the year is the year of first registration. All years together · European Environment Agency · CC BY 4.0
In the Netherlands
59 first registered in 2023 are on Dutch roads; 42% arrived later as imports. Median list price when new: €102,948.
Most common APK defects
Colours
RDW Open Data: registered vehicles and APK defects (CC0) · defect descriptions in the RDW's Dutch wording
In the United Kingdom
38 cars built in 2023 were licensed for the road at the end of 2025, and 5 more were declared off the road (SORN).
Department for Transport and DVLA, vehicle licensing statistics (table VEH0124, year of manufacture) · Open Government Licence v3.0
In New Zealand
119 2023 cars are on the New Zealand register; 1% arrived as used imports, 99% were sold new in New Zealand.
NZ Transport Agency Waka Kotahi, Motor Vehicle Register (March 2026) · CC BY 4.0
Crash-test ratings
NHTSA 5-star results for 3 variants; 1 of 1 rated variants score five stars overall. Rollover risk is the estimated chance of rolling over in a single-vehicle crash.
| Variant | Overall | Rollover risk |
|---|---|---|
| 2023 Jeep Grand Cherokee PHEV SUV 4WD | ★★★★★ | 14.0 % |
| 2023 Jeep Grand Cherokee SUV 4WD | — | 0.0 % |
| 2023 Jeep Grand Cherokee SUV RWD | — | 0.0 % |
- Electronic stability control
- Standard
- Forward collision warning
- Standard
- Lane departure warning
- Standard
- Best overall rating
- 5 / 5
NHTSA New Car Assessment Program (5-Star Safety Ratings), api.nhtsa.gov · US federal work, public domain
Recalls in Canada
17 Transport Canada recalls for the 2023 Jeep Grand Cherokee.
| 2026418 1 Sept 2026 | Suspension Issue: On certain vehicles, the recall repairs completed by an FCA dealer during recalls 64A and 20D (Transport Canada recall nos. 2023-336 and 2026-037) may … |
| 2026244 21 May 2026 | Airbag Issue: On certain vehicles, a software problem in the occupant restraint controller could cause the door airbag pressure sensor(s) not to work properly. As a … |
| 2026037 29 Jan 2026 | Suspension Issue: On certain vehicles, the recall repairs completed by an FCA dealer during recall 64A (Transport Canada recall no. 2023-336) may not have been done corr… |
| 2025617 6 Nov 2025 | Engine Issue: On certain vehicles, the engine may not have been manufactured properly. As a result, the engine could make abnormal noises and a warning light may tur… |
| 2025595 30 Oct 2025 | High Voltage Issue: On certain vehicles, the recall repairs completed by an FCA dealer during recall 95B (Transport Canada recall no. 2024-566) may not be effective. As a … |
| 2025453 4 Sept 2025 | High Voltage Issue: On certain vehicles, a software problem in the hybrid control processor could cause a loss of power to the wheels. Note: This recall only affects plug… |
| 2025382 17 Jul 2025 | Seats And Restraints Issue: On certain vehicles, the second-row head restraints may not have been manufactured properly. As a result, they may not be able to lock in the upright p… |
| 2025354 24 Jun 2025 | Heater And Defroster Issue: On certain vehicles, the connector for the blower motor may have been damaged. As a result, the connector could fail and could cause the windshield def… |
| 2024566 27 Sept 2024 | High Voltage Issue: On certain vehicles, the recall repairs completed by an FCA dealer during recall B9A (Transport Canada recall no. 2023-627) may not be effective. As a … |
| 2024338 13 Jun 2024 | Visual System Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the display. Canadian regulations require the rearview i… |
| 2024170 14 Mar 2024 | Airbag Issue: On certain vehicles, the steering column control module may not have been manufactured properly. As a result, the driver-front airbag may not inflate i… |
| 2024113 22 Feb 2024 | Lights And Instruments Issue: On certain vehicles, the driver may not be able to turn on the high beam headlamps if the light switch is in the "AUTO" position. Note: This recall a… |
| 2024116 22 Feb 2024 | Suspension Issue: On certain vehicles, the bolt(s) for the upper control arm ball joint(s) may have been damaged during production. As a result, the bolt(s) could fail a… |
| 2024098 15 Feb 2024 | Heater And Defroster Issue: On certain vehicles, a software problem could cause the windshield defrost system not to work properly. As a result, the vehicles don't meet the requir… |
| 2023456 14 Aug 2023 | Visual System Issue: On certain vehicles, a software problem could cause the rearview camera image to not appear on the display screen. Canadian regulations require the rea… |
| 2023336 8 Jun 2023 | Suspension Issue: On certain vehicles, the rear coil springs may not have been installed correctly. As a result, the spring(s) could detach from the vehicle while drivin… |
| 2023292 18 May 2023 | Steering Issue: On certain vehicles, the intermediate steering shaft may not have been assembled correctly. As a result, the steering shaft could separate from the uni… |
Transport Canada Vehicle Recalls Database · Contains information licensed under the Open Government Licence – Canada
Recalls
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee vehicles. A bolt for the second-row seat belt buckle may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Grand Cherokee L vehicles. Improperly fastened screen module connections may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Whether a recall was fixed on a particular car is known only to the manufacturer: check the VIN at nhtsa.gov/recalls.
NHTSA recalls · summaries in NHTSA's own words
Service bulletins
What Jeep told its dealers about the 2023 Jeep Grand Cherokee: known faults, fixes and updates.
| Bulletin | Summary |
|---|---|
| 11011921 | "D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch" |
| 11011920 | "Radio Over The Air Update from T25.XX (T25.26, T25.38, T25.43, T25.47, T25.49, T25.50) and T27.XX (T27.14, T27.38, T27.46, T27.6) to U29.42 and then from U29.42 to U33.43 Software Version (FOTA) Customers may experience one or more of the following: Uconnect phone improvements. Incorrect Navigation units shown. Navigation feature shows no road name with a straight road at times when not setting up a navigation route. Missing radio stations. Accessibility settings are missing. Incorrect phone widget. Radio freezes. The Hybrid/EV screen display is blank when the user switches to the dar |
| 11011766 | Tapping, Knocking Type Noise/Vibration While Driving. |
| 11011755 | "Trailer Lights Inoperable Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): C2214-00 - ITBM Not Calibrated. Customers may also comment on the following: Trailer lights are not working correctly when a trailer is plugged in after an aftermarket installation. " |
| 11010752 | Service Air Suspension Message In Cluster. Ride Height Sensor and System Performance Diagnostic Trouble Code(s) (DTCs) In Below Freezing Temperatures. |
| 11010751 | Click Or Clicking Noise From Under Hood Near The Fast Down Leveling Valve. |
| 11010749 | Power Liftgate Is Inoperative or Wont Close. |
| 11010747 | WL Front Control Arm Bushing - Handling Link Has Loose Rubber Appearance |
| 11010743 | "Instrument Panel Cluster (IPC) message Night Vision Unavailable Service Required or Loss of Night Vision " |
| 11010695 | SHIFTER The service shifter message comes on in the cluster and the lever gets stuck in park "P" and it can be present the follwoing DTC: - U11E3 - TCM Lost communication with ESM on D-PT CAN - U0103 - Lost communication with Electric Gear Shift Module - U0101- Lost communication with DTCM - U0418 - Implausible Data Received From Brake System Control Module - U0402 - Implausible data received from TCM **NOTE: Prior any shifter replacement Refer to TSB-4582 2024-2025 WS - Valve Body Replacement. Recomended Diagnosis procedure: 1. Confirm if U0101 -Lost Communication with TCM or U0418 -Implausi |
| 11010539 | Frt Stabilizer assembly BSR from the front end due to Smartbar (disconnecting front sway bar). Root cause was identified as anti-rotation bracket (connects the actuator to the stabar) coming loose due to inadequate clamp load at the joint and weld (holds the bolt shaft and bracket flange) was poorly designed. If any vehicle causes BSR because of this Bracket failure (loose joint/ bracket bends) DO NOT replace whole stabar assembly, instead replace with the service kit (PN#68730602AA). Dealer must need to order the parts from part ordering system for this claim. This kit contains 1 bracket (PN |
| 11010511 | Tire Pressure Monitor (TPM) Service Information. TPM Lamp On. |
| 11010261 | "Right Front Door Glass Snowflaking The customer may comment on or one or more of the following: Bubbles or a snowflake pattern on the right front door glass. This bulletin involves inspecting the right front door glass and possibly replacing the door glass." |
| 11010259 | "D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch." |
| 11010254 | "R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: Unable to select the Turn by Turn Navigation. Blank Performance Pages (Rearview Camera (RVC) Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (RVC Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). |
| 11010251 | "R1H Radio T27.38 USB Software Update Customers may experience one or more of the following: Uconnect phone improvements. Incorrect Navigation units shown. Navigation feature shows no road name with a straight road at times when not setting up a navigation route. Missing radio stations. Accessibility settings are missing. Incorrect phone widget. Radio freezes. The Hybrid/EV screen display is blank when the user switches to the dark mode theme. Hybrid/EV pages are inoperative. Radio display is off when starting the vehicle. The display will restore to normal operation after roughly on |
| 11010214 | FCA Caribbean Warranty Operations Newsletter Volume 10, Issue 10 |
| 11010211 | Warranty Operations Newsletter Volume 10, Issue 10 |
| 11010205 | Plate - Planetary |
| 11009607 | Bracket - Fender Mounting |
| 11009600 | FAN MODULE - RADIATOR COOLING |
| 11009598 | TRANSFER CASE |
| 11009454 | AC Inoperative After Extended Driving Periods. |
| 11009082 | Poor Audio Quality And Or Static From Wireless Devices |
| 11009027 | "D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch. " |
NHTSA manufacturer communications (public domain)
NHTSA investigations
Recall 23V-413 Post Remedy Failures
NHTSA Office of Defects Investigation